Sales Team Leader - Drive Growth & Team Excellence

TaskUs; Quezon City; On-site; PHP 502,000 - 725,000; Full time

Job summary

TaskUs is seeking a Team Leader in the Philippines to drive day-to-day operations for a high-performing customer support team. You will coach, schedule, and monitor agents to meet SLAs and KPIs across contact channels including phone, email, and live chat.

The role requires at least 2 years of team-leading experience in outsourcing, plus 1 year of sales exposure, and strong communication skills. A flexible shift pattern is expected in a fast-paced, People First environment.

Qualifications

• Excellent verbal and written communication skills required.
• At least 2 years of Team Leader experience in outsourcing or similar company with 10+ teammates.
• At least 1 year sales experience.
• Above-average technical know-how and comfort with CRM tools.

Responsibilities

• Manage day-to-day planning and operations of the team.
• Ensure teammates meet SLAs and KPIs.
• Organize schedules and train the team through coaching sessions.
• Evaluate strengths and weaknesses and provide growth solutions.
• Create team performance reports and document client feedback.
• Handle HR-related issues and liaise between management and team.

Skills

Verbal and written communication

Team leadership

Sales experience

Tools

Zendesk

CRM tools

E-commerce platforms

Job description

TaskUs is seeking a Team Leader in the Philippines to drive day-to-day operations for a high-performing customer support team. You will coach, schedule, and monitor agents to meet SLAs and KPIs across contact channels including phone, email, and live chat.

The role requires at least 2 years of team-leading experience in outsourcing, plus 1 year of sales exposure, and strong communication skills. A flexible shift pattern is expected in a fast-paced, People First environment.