Sales Team Leader | Anonas

TaskUs; Quezon City; On-site; PHP 558,000 - 837,000; Full time

Job summary

TaskUs in the Philippines is hiring a Team Leader to drive customer experience through your team. You will coach, manage, and bridge between teammates and other departments to consistently hit goals.

You will oversee day-to-day operations, ensure SLA/KPI delivery, and develop your team through coaching sessions. Excellent communication and CRM familiarity are essential for success.

Qualifications

• At least two years as Team Leader in outsourcing or similar, managing 10+ teammates.
• At least 1 year sales experience.
• Excellent verbal and written communication skills.
• Above-average technical know-how.
• Experience in phone, email, and live chat support.
• Familiarity with e-Commerce and Zendesk or other CRM tools.
• Flexibility to work on different shifts.

Responsibilities

• Manage day-to-day planning and operations of your team.
• Ensure teammates meet SLAs and KPIs.
• Organize team schedules and adherence.
• Train and coach through huddles and sessions.
• Evaluate strengths and weaknesses of teammates.
• Provide growth solutions for the team.
• Create reports of team performance and collect client feedback.
• Handle HR-related issues as they arise.
• Think of solutions creatively.
• Liaise between management and the team.

Skills

Team Leader Experience

Customer Support

Coaching & Training

Communication Skills

Cross-functional Liaison

Tools

Zendesk

CRM Tools

Job description

About the role

As a Team Leader, you will provide the best customer experience for your clients through your team. You will drive the performance of your Teammates for them to continuously hit their goals, coach and manage them, and act as a bridge between your Teammates and other departments.

Key responsibilities

• Manage day-to-day planning and operations of your team

• Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs)

• Organize and handle the team and make sure everyone adheres to their schedules

• Train and help in the development of your team by conducting team huddles and coaching sessions

• Evaluate the strengths and weaknesses of your Teammates

• Offer solutions for your team's growth and development

• Create reports of your team's performance and document feedback from your client

• Manage issues that might arise, including HR-related ones

• Think of solutions creatively

• Act as the liaison between the management and your team

About you

• At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role

• At least 1 year sales experience

• Excellent verbal and written communication skills

• Above-average technical know-how

• Previous experience working in phone, email, and live chat customer support roles

• Familiarity with e-Commerce, ZenDesk, or any other CRM tools

• Flexibility and willingness to work on different shifts