Customer Service Team Leader

Starlight Business Consulting Services, Inc.; Philippines; On-site; PHP 380,000 - 600,000; Full time

Job summary

Starlight Business Consulting Services, Inc. seeks a dedicated Customer Service Team Lead to guide and support our customer service team. You will oversee day-to-day operations and ensure high levels of satisfaction while motivating the team to meet performance targets.

You will lead a small team, assist supervisors with training, deliver skill development sessions, and collaborate with management to implement service improvements and processes.

Qualifications

• Experience in BPO or call center customer service.
• Good English communication skills.
• E-commerce, hardware, or software support experience is a plus.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team in a fast-paced environment.
• Excellent problem-solving and conflict-resolution skills.

Responsibilities

• Lead a small team to handle customer inquiries, order issues, and after-sales support.
• Assist the supervisor with team management and training.
• Deliver training sessions and encourage continuous skill development.
• Collaborate with management to implement service improvements and processes.

Skills

Team leadership

Customer service

English communication

Coaching

Job description

We are looking for a dedicated and proactiveCustomer Service Team Leaderto guide and support our customer service team. The role involves overseeing day-to-day operations, ensuring high levels of customer satisfaction, and motivating the team to meet and exceed performance targets.

• Lead a small team to handle customer inquiries, order issues, and after-sales support.
• Assist the supervisor with team management and training.
• Deliver training sessions and encourage continuous skill development.
• Collaborate with management to implement service improvements and processes.

• Experience in BPO or call center customer service.
• Good English communication skills.
• E-commerce, hardware, or software support experience is a plus".
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team in a fast-paced environment.
• Excellent problem-solving and conflict-resolution skills.