Sales Team Leader | Anonas

LizardBear Tasking, Inc. (PEZA); Quezon City; Presencial; PHP 446.000 - 781.000; Jornada completa

Descripción de la vacante

TaskUs is seeking a Team Leader to guide a customer support team and deliver exceptional service to clients across channels. You will coach teammates, manage daily operations, and ensure performance targets are met.

This role requires hands-on leadership, strong communication, familiarity with CRM tools like ZenDesk, and experience in e-commerce environments. You will collaborate with other departments and drive continuous improvement.

Formación

• Two years of Team Leader experience in outsourcing with at least 10 direct reports.
• One year sales experience.
• Strong verbal and written communication skills.
• Experience in phone, email, and live chat support.
• Familiarity with e-Commerce and CRM tools.

Responsabilidades

• Manage day-to-day planning and operations of your team.
• Ensure SLAs and KPIs are met by each teammate.
• Schedule adherence and shift coordination.
• Train and coach team through huddles and sessions.
• Evaluate strengths/weaknesses and guide development.
• Create performance reports and document feedback for the client.
• Handle HR-related issues and resolve team problems.
• Serve as liaison between management and the team.
• Think strategically and propose growth solutions.

Conocimientos

Team leadership

Sales experience

Verbal & written communication

Technical aptitude

Multi-channel support

CRM tools familiarity

Shift flexibility

E-commerce knowledge

Herramientas

ZenDesk

CRM software

Descripción del empleo

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What does a Team Leader do?

Imagine yourself going to work to provide the best customer experience for your clients through your team. At the same time, as you look at your tasks for the day, you must drive the performance of your Teammates for them to continuously hit their goals. You must coach and manage them and act as a bridge between your Teammates and the other departments.

As a Team Leader, you will:

• Manage day-to-day planning and operations of your team;
• Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
• Organize and handle the team and make sure everyone adheres to their schedules;
• Train and help in the development of your team by conducting team huddles and coaching sessions;
• Evaluate the strengths and weaknesses of your Teammates;
• Offer solutions for your team’s growth and development;
• Create reports of your team’s performance and document feedback from your client;
• Manage issues that might arise, including HR-related ones;
• Think of solutions creatively;
• Act as the liaison between the management and your team.

Requirements:

• At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
• At least 1 year sales experience;
• Excellent verbal and written communication skills;
• Above-average technical know-how;
• Previous experience working in phone, email, and live chat customer support roles;
• Familiarity with e-Commerce, ZenDesk, or any other CRM tools;
• Flexibility and willingness to work on different shifts.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth.

In doing so, we take your security and safety very seriously to ensure as part of the hiring process.