L3 Desktop Technician (SME, Escalations)

Insight; Pasig; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Flexible work location up to 30 days

Equal opportunity employer

Job summary

Insight Manila is seeking a Senior Services Technician to monitor, administer, and provide break/fix support for client managed appliances in a hybrid Pasig setting. You will maintain patch compliance on servers, mitigate OS risks, and ensure availability for client operations.

The role requires at least 5 years in IT Service Desk or End-User Support, with L2/L2.5 experience and preference for managed services in large enterprises. We offer flexible on-site/hybrid work and strong teaming culture.

Qualifications

• 5+ years in IT Service Desk or End-User Support roles.
• Experience at L2/L2.5 level with L3-leaning responsibilities.
• Experience in managed services or large enterprise environments preferred.

Responsibilities

• Monitor, administer, and provide break/fix support for client’s managed appliance.
• Maintain patch compliance of clients’ servers to protect against published vulnerabilities.
• Mitigate operating system risks and enable maximum system availability for clients’ business operations.
• Provide L2/L2.5 level support with L3-leaning responsibilities.

Skills

Windows support

Microsoft 365

Hardware troubleshooting

Outlook Teams

ServiceNow ITSM

ITIL service desk

Microsoft Entra

Job description

Requisition Number: 104550

Sr Services Technician

Location: The role will be a hybrid position located in Pasig, Philippines.

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

The Senior technician role will be responsible for monitoring, administration, and break/fix support of client’s managed appliance. You will be responsible for maintaining the patch compliance of clients’ servers to ensure systems are protected against published vulnerabilities, mitigating operating system risks and enabling maximum systems’ availability for clients’ business operations.

As a Services Technician you will:

• Advanced experience supporting Windows 10/11 in enterprise environments
• Strong handson experience with Microsoft 365, including Exchange Online and Microsoft Entra
• Proven hardware troubleshooting and break/fix experience for laptops, desktops, and peripherals
• Advanced proficiency with Microsoft Office applications, particularly Outlook and Teams
• Solid working knowledge of ServiceNow ITSM or comparable enterprise ITSM tools
• Strong understanding of ITILaligned service desk operations

What we’re looking for

• 5+ years of experience in IT Service Desk or EndUser Support roles
• Demonstrated experience at L2 / L2.5 level, with L3leaning responsibilities
• Experience in managed services or large enterprise environments strongly preferred

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.