Sales Support Specialist

A.P. Moller - Maersk; Pasig; On-site; PHP 201,000 - 335,000; Full time

Job summary

Maersk in Philippines is seeking a Customer Service professional to deliver service aligned with the Maersk brand. You will assist Sales and Customer Success for Ocean and L&S products, handling queries with timely responses and close coordination with colleagues locally or overseas.

The role requires 2+ years in shipping or logistics, strong English, data analysis keep pace with SLAs, and MS Office proficiency.

Qualifications

• Graduate of any 4-year Bachelor's Degree.
• At least 2+ years relevant experience in shipping, logistics, forwarding, supply chain operations.
• Excellent English communication skills both written and verbal.
• Good to have Data Analysis Skills.
• MS Office Proficient.
• Above-average stakeholder management skills.
• Willing to work on dayshift schedule, site based working arrangement.

Responsibilities

• Deliver customer service in line with the Maersk brand, customer value proposition and guiding principles.
• Assist Sales and Customer Success Partners in queries and quotation requests for Ocean and L&S products.
• Assist customers with their issues, keeping close communication with colleagues locally or overseas to ensure prompt handling of exceptions or concerns.
• Read and reply to correspondences with internal stakeholders and customers within SLAs.
• Propose and support initiatives for continuous improvement of Ocean and L&S processes/products.
• Execute and assist in various export and import sales processes as per global design.
• Approach and convert BCOs currently booked through forwarders.
• Replicate solutions and sell them to customers in the same vertical industry.
• Support after-sales implementation and onboarding.
• Collaborate with origin and destination execution teams to develop unique customer value proposition.
• Carry out activities to achieve KPIs.

Skills

English communication

Data analysis

Stakeholder management

Education

Bachelor's degree

Tools

MS Office

Job description

Job Description:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities:

• To deliver customer service in line with the Maersk brand, customer value proposition and guiding principles.
• Assist Sales and Customer Success Partners in queries and quotation requests for Ocean and L&S products.
• Assist customers with their issues keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns.
• Read and reply to correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel.
• Propose and sup port initiatives for continuous improvement of Ocean and L&S process/products.
• To execute and assist in various export and import sales process as per global design.
• Approach and convert BCOs currently book through forwarders.
• Replicate the solutions and sell them to the customers in same vertical industry to meet their needs.
• Support after sales implementation and onboarding
• Closely work with origin and destination execution team to develop unique customer value proposition.
• Carry out all activitiesin a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).

Qualifications:

• Graduate of any 4-year Bachelor's Degree.
• At least 2 and above years relevant experience in shipping, logistics, forwarding, supply chain operations shipping/forwarding/supply chain industries.
• Excellent English communication skills both written and verbal.
• Good to have Data Analysis Skills
• MS Office Proficient
• Above-average stakeholder management skills.
• Willing to work on dayshift schedule, site based working arrangement.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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