Sales support specialist

Booth & Partners; Makati; On-site; PHP 350,000 - 500,000; Full time

Benefits offered by this job

Holistic Employee Experience Programs

Performance-Based Rewards and Incentiv

Job summary

Booth & Partners in Makati, Philippines, is seeking a Sales Support Specialist to assist our Wholesale Team and international customers. The role reports to the Director of International Sales and focuses on smooth client relations and data accuracy.

The ideal candidate is meticulous, proactive, and customer-focused, with experience using NetSuite, Salesforce, Google Sheets, and Excel. Night shift availability is required.

Qualifications

• 2–3 years of experience in a Sales Support, Sales Operations, or similar role.
• High proficiency with Google Sheets and Microsoft Excel.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Enter purchase orders into the ERP system (NetSuite).
• Maintain and update customer records in the CRM system (Salesforce).
• Coordinate sample shipments with the Sales and Logistics teams.
• Prepare product SKU data sheets using Google Sheets and Excel.
• Provide support for customization orders via email and Asana.
• Update wholesale pricing and replacement parts lists.
• Coordinate with Sales Manager and CX team on warranty issues.
• Process credit memos as needed.

Skills

Google Sheets

Microsoft Excel

Strong communication

Team collaboration

Attention to detail

Tools

NetSuite

Salesforce

Asana

Slack

Job description

• City Makati
• State/Province National Capital Region (Manila)
• Country Ph

Job Description

Fellow is looking for a Sales Support Specialist to join our Wholesale Team and support our international team and customers.

Reporting to the Director of International Sales , this position plays a critical role in supporting and optimizing the management of our most significant international accounts. We are seeking a meticulous, detail-oriented, proactive, and customer-focused individual who will work closely with our International Account Managers to ensure all aspects of the client relationship run smoothly.

The International Sales Team consists of four Account Managers who manage regional or channel-focused portfolios. This role will provide essential day-to-day support to help the team achieve its objectives and deliver an exceptional customer experience.

The Sales Support Specialist will accomplish all of this while embodying Fellowship Thinking , our leadership principles:

• Fellowship Thinking centers our customers, always.
  
• Fellowship Thinking views all goals as shared.
  
• Fellowship Thinking never stops improving.
  
• Fellowship Thinking says "yes, if."
  
• Fellowship Thinking deliberately seeks equity.
  

Responsibilities:

• Enter purchase orders into the ERP system ( NetSuite ).
  
• Maintain and update customer records in the CRM system ( Salesforce ).
  
• Coordinate sample shipments with the Sales and Logistics teams.
  
• Complete product SKU and data sheets for customers using Google Sheets and Microsoft Excel .
  
• Provide support for customization orders through email and Asana .
  
• Execute updates and changes to wholesale pricing and replacement parts lists.
  
• Liaise with the Sales Manager and Customer Experience (CX) team regarding warranty-related issues.
  
• Assist with the processing of credit memos.
  

Systems/Tools

• NetSuite
  
• Asana
  
• Slack
  

Requirements

• 2–3 years of experience in a Sales Support, Sales Operations, or similar role.
  
• High proficiency in the systems listed above, particularly Google Sheets and Microsoft Excel.
  
• Strong organizational and multitasking skills.
  
• Excellent verbal and written communication skills.
  
• Ability to work collaboratively in a team environment.
  
• Strong attention to detail and problem-solving skills.
  
• Appreciation for specialty coffee and coffee-related products is a plus, but not required.
  
• Must be willing to work on a night shift schedule.
  
• Holistic Employee Experience Programs
  
• Performance-Based Rewards and Incentives