Sales Support & Records Administrator

Tap Growth ai; Philippines; Hybrid; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Tap Growth ai in the Philippines is seeking a detail-oriented Back Office – Sales Support (Records Administration) to support the sales cycle by processing quotations, sales orders, contracts, and customer records with accuracy.

The role requires collaboration with cross-functional teams, maintaining CRM data, and ensuring orders meet SLAs. Hybrid setup with onsite twice monthly; shift 4:00 PM to 12:00 AM Philippine Time; target start Aug 31, 2026.

Qualifications

• Processing quotations, sales orders, contracts and customer records with accuracy.
• Maintaining CRM and order management data for accuracy and timeliness.
• Responding to inquiries regarding orders, pricing, and account information.
• Collaborating with Finance, Operations and Customer Service to resolve issues.

Responsibilities

• Prepare, review, and process customer quotations, sales orders, contracts, and other sales-related documentation with accuracy and timeliness.
• Maintain accurate customer, pricing, opportunity, and order information in CRM and order management systems.
• Respond to customer and internal sales inquiries regarding orders, pricing, product availability, delivery status, and account information.
• Coordinate with Finance, Operations, Customer Service, Fulfillment, and other internal stakeholders to resolve order, account, and billing-related concerns.
• Monitor sales activities, pending requests, approvals, renewals, and order progress to ensure SLAs and deadlines are met.
• Generate and maintain sales reports, dashboards, and pipeline updates to support business reviews and performance tracking.
• Ensure all sales documentation and transactions comply with company policies, pricing guidelines, commercial terms, and approval processes.
• Identify opportunities to improve sales support processes and contribute to initiatives that enhance operational efficiency and customer satisfaction.
• Provide general administrative support to the sales team and perform other related duties as assigned.

Skills

CRM platforms experience

Order management

Microsoft Office (Excel, Word, Outlook

Communication skills

Organizational skills

Education

2nd Year College Undergraduate

Tools

CRM software

Order management systems

MS Excel

Outlook

Job description

Tap Growth ai in the Philippines is seeking a detail-oriented Back Office – Sales Support (Records Administration) to support the sales cycle by processing quotations, sales orders, contracts, and customer records with accuracy.

The role requires collaboration with cross-functional teams, maintaining CRM data, and ensuring orders meet SLAs. Hybrid setup with onsite twice monthly; shift 4:00 PM to 12:00 AM Philippine Time; target start Aug 31, 2026.