Sales Support Officer

AAPMI2 Acquire Asia Pacific Manila 2, Inc.; Quezon City; On-site; PHP 2,409,000 - 3,285,000; Full time

Benefits offered by this job

Remuneration package

Career development programs

Job summary

Acquire Intelligence is a leading global outsourcer delivering contact center and back-office services. The Sales Support Officer will manage procurement, logistics, and customer service activities while supporting commercial outcomes.

The role interacts with suppliers, customers, and internal teams, ensuring accurate orders and on-time deliveries. Based in Australia / Offshore, the position involves coordinating shipments, costings, and stock accuracy, with opportunities to improve processes

Qualifications

• Experience in sales support and procurement or logistics is preferred.
• Strong understanding of product importation and distribution processes.
• Excellent communication and time-management skills.

Responsibilities

• Prepare overseas costings and approvals.
• Check costings and place overseas orders.
• Ensure accuracy of costs on purchase orders before receipt.
• Process and send shipping documents to brokers, transport providers and customers.
• Arrange on-time, cost-effective deliveries and manage orders.

Skills

Process orders

Logistics coordination

Customer service

Education

University degree or equivalent

Tools

Oracle JD Edwards World ERP

Excel reporting & data analysis

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Title

Sales Support Officer – Customer Service, Procurement, Shipping

Purpose

The Logistics and Sales Support Officer is accountable for: Managing purchase orders and associated procurement responsibilities Supporting logistics, warehousing, transport and shipping requirements Providing pro‑active customer service and on‑time delivery whilst ensuring commercial outcomes for the business, i.e. minimal cost and stock holdings, accurate order processing and invoicing Providing an administrative link between business activities and customers, as well as providing support to assigned business unit(s) and/or geographies and the business in general

Reports To

Manager, Australia and New Zealand Logistics and Sales Support

Manages

None

Location

Australia / Offshore

Major Tasks & Responsibilities

• Prepare overseas costings — buyer approve requisitions and amendments
• Check overseas costings and place overseas orders
• Check that all costs and other elements of purchase orders are correct before receipt
• Process and send shipping documents to our customs brokers, transport providers and customers
• Process customer orders accurately and organise deliveries to arrive on‑time and in a cost effective manner
• Perform regular checks of inventory records against records kept by third party warehouses, and assist in reconciling and eliminating discrepancies, including ensuring that third party warehouses dispose of damaged stock on a timely basis and in accordance with requirements
• Liaise with customers on sales and delivery related matters and follow‑up to completion
• Liaise with other Amtrade staff and external service providers on stock, sales and delivery related matters as required and follow‑up to completion
• Where possible, identify opportunities to improve customer sales
• Provide assistance to business groups on administrative or commercial matters as required
• Participate in stock‑takes as required
• Ensure service provider and customer charges are complete and accurate, are processed accurately and on a timely basis and investigate all customer returns and credits
• Investigate and follow‑up customer complaints and claims to completion
• Assist business groups on administrative / commercial matters as required
• Perform activities according to company policies and procedures and regulatory requirements
• Provide relief for other sales support and administrative staff members as required
• Adhere to, look to improve and promote the use of the Quality system and Food / Feed Hazard Analysis and Critical Control Points (HACCP)-related processes within the organisation
• Engage in select sales and marketing actions with respect to existing customers if required
• Train other support and administrative support staff as required

Essential Competencies

• Accountability - Makes no excuses and takes full responsibility for own actions. Can be counted on to do what he/she says is going to be done. Follows up personally and monitors progress to ensure that things stay on track. Holds self and others accountable for keeping commitments. Exhibits attention to detail
• Communication - Ensures that information and ideas are flowing in all appropriate directions. Shares information appropriately and openly. Is accessible and receptive to both good and bad news. Conveys information in a clear manner; ensures that others understand
• Leadership - Inspires others through their determination, conscientious and meticulous approach to change management
• Teamwork - Works in concert with others toward shared goals. Exhibits cooperativeness. Participates in and supports positive conflict resolution Collaborates cross-functionally. Puts needs of team over personal needs
• Customer Focus - Makes customers and their needs a primary focus of one's actions. Develops and sustains productive customer relationships. Readily readjusts priorities to respond to pressing and changing client demands. Quickly and effectively solves customer problems. Is accessible and provides prompt, attentive service. Talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting
• Decision Making – Drives a timely and sound, consensus-based decision-making process through adept negotiation, suggestive logic and exceptional evaluation of information. Thinks laterally by looking beyond the obvious and superficial to analyse all possible risks; Uses effective approaches for choosing a course of action or developing appropriate solutions. Includes others in the decision-making process as warranted to help make the most appropriate decision and to gain buy‑in. Learns from previous mistakes

Knowledge, Skills & Experience

• Experience with Oracle’s JD Edwards World ERP system highly preferred
• Experience in sales support / customer service, particularly management of procurement or logistics (shipping, warehousing and transportation processes) associated with product importation and distribution
• Outstanding skills with respect to product and customer processes including product costings, import documentation, customer sales/service and quality management
• Strong IT skills, including Excel reporting & data analysis
• Hands‑on approach with high attention to detail
• Strong verbal and written communication skills necessary to communicate effectively within the organization as well as with suppliers and customers
• Outstanding time‑management and prioritisation skills
• Proven ability to work successfully with others
• Comfortable working in a small local team as part of a larger national / international team
• “Can do” attitude and willingness to take on new challenges
• Minimum completion of secondary education to Year 12, with university degree or equivalent business experience a plus

What’s On Offer

This is a rewarding opportunity for a highly‑driven individual to further their career in a well‑respected company that looks after its staff and rewards hard workers who achieve good results

Amtrade International is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on any protected classification.

All successful candidates will need to undergo reference checks, and only short‑listed candidates will be contacted.

• An attractive remuneration package will be offered to the successful candidate
• We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Join the A-Team and experience the A-Life!

Acquire Intelligence is an award‑winning, global business outsourcer with 10,000 staff and over 16‑years’ experience in delivering intelligent contact center and back‑office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real‑life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in‑house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work‑from‑Home environments, where client‑permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team.

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