Sales Support Executive

Easmed Group of Companies; Santo Niño 1st; On-site; PHP 1,971,000 - 2,957,000; Full time

Job summary

The Air Station, part of Easmed Group, is seeking a diligent Sales Support Executive to empower our Sleep Sales & Clinical Teams in Singapore. You will manage quotations, orders, invoicing, and documentation, while maintaining ERP/CRM data accuracy and coordinating with hospitals, clinics, and patients.

Ideal candidates have at least 2 years in sales support or admin roles, proficiency with MS Word/Excel/Outlook and ERP/CRM systems, and superb communication. Medical devices experience is a plus.

Qualifications

• 2+ years in sales support or admin roles.
• Proficiency with MS Word, Excel, Outlook.
• Experience with ERP/CRM systems.
• Strong communication and teamwork abilities.

Responsibilities

• Prepare quotations, sales orders, invoices promptly.
• Enter orders into ERP/CRM to ensure delivery accuracy.
• Acquire deep product knowledge to prepare suitable quotations.
• Maintain up-to-date records and assist monthly sales reports.
• Respond to inquiries from patients, clinics or hospitals.
• Coordinate follow-ups, stock checks, product info, and appointments.
• Communicate product updates and promotions to clients with the sales team.
• Support after-sales service and follow-up on orders.
• Visit hospitals to support sales and customers.
• Improve workflows to strengthen sales operations.

Skills

Sales Support

Sales Coordination

Customer Service

MS Word

MS Excel

Outlook

ERP/CRM systems

Tools

MS Word

MS Excel

Outlook

ERP/CRM systems

Job description

About the Company

Established in August 2021, The Air Station is part of the Easmed Group, focusing on Sleep Apnoea, Sleep Health and Sleep Technologies. Backed by a management team with over 17 years of experience in the medical industry, we have supported the setup of more than 38 state-of-the-art hospital's sleep labs across Singapore, Malaysia, Indonesia, Thailand and the Philippines.

At The Air Station, you’ll be part of a purpose-driven team committed to improving lives through better sleep, while growing your career in a supportive and dynamic environment.

About the role

The Sales Support Executive (for The Air Station Singapore) plays a vital role in supporting our Sleep Sales & Clinical Teams by ensuring seamless administrative processes, accurate documentation, and timely coordination with internal and external stakeholders. This role is essential in enabling our sales team to focus on customer engagement, while you maintain operational excellence behind the scenes.

Key responsibilities

• Prepare and process quotations, sales orders, invoices, and all related documentation promptly and accurately
• Ensure orders are entered correctly into the ERP/CRM system to maintain 100% delivery accuracy
• Acquire deep product knowledge (CPAP, BiPAP, diagnostics, consumables) to prepare quotations that meet customer needs
• Maintain up-to-date records and assist with monthly reporting for the sales team
• Respond to incoming enquiries (phone, email, online platforms) from patients, clinics or hospitals
• Assist the Sales & Sleep Specialists with follow-up tasks, stock checks, product information requests, and appointment coordination
• Communicate product updates, announcements, and promotions to clients in collaboration with the sales team
• Support sales activities such as after-sales service coordination and follow-up on outstanding orders or documents
• Visit hospitals to support sales and customers
• Take initiative to improve current workflows, enhance accuracy, and strengthen sales operational processes

About you

• Minimum 2 years of experience in Sales Support, Sales Coordination, Customer Service, or relevant administrative roles
• Strong competency in MS Word, Excel, Outlook, and experience with ERP/CRM systems
• Good interpersonal and communication skills; able to work effectively with internal teams, customers, and partners
• Highly motivated, organised, and able to work both independently and as part of a team
• Strong attention to detail with a commitment to accuracy and reliability
• Ability to adapt in a fast-paced environment and manage multiple tasks simultaneously in a meticulous way
• Experience in medical devices or healthcare industry is an advantage (not mandatory)