Sales Support Analyst

Goodyear Tire & Rubber Company; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Goodyear Tire & Rubber Company in Manila seeks a Sales Support Analyst to bolster the Sales Organization and aligned dealer network. You will publish key sales reports, develop KPIs, and provide back-office support to Sales Leaders.

The role emphasizes data-driven reporting, customer-centric insights, and process improvements to enable agile responses to market changes.

Qualifications

• Bachelor's degree in Business or related discipline is required.
• 3+ years of work experience in business planning, business analysis, reporting, analytics, or business intelligence.
• Analytical acumen with knowledge of best practices in business reporting and support.
• Sales and customer-focused with a service-oriented mindset.
• Ability to manage relationships with stakeholders at multiple levels, internally and externally.

Responsibilities

• Publish critical business sales reports for internal associates (Distributor USAMs, End Customer Reporting, Service Agent Reporting & Analytics).
• Develop and track KPIs (e.g., Control Account tracking, ISS reconciliation, SOW reporting).
• Provide back-office sales support and customer-centric reporting for Sales Leaders.
• Assist with account management including reviews through customer purchase reports and trend analysis.
• Drive process improvement: re-engineer and automate key sales processes to streamline information access.

Skills

Analytical skills

Sales orientation

Stakeholder management

Autonomy

Microsoft Office

Reporting platforms

Education

Bachelor's degree in Business or related discipline

Tools

SAP BW

Cognos

Job description

## Sales Support AnalystApplyremote type: Hybridlocations: PH GBS Manilatime type: Full timeposted on: Posted Todayjob requisition id: JR-40108417**Summary of the Position:**As a Sales Support Analyst, you will be providing support to the Sales Organization and Aligned Dealer network. In the form of first line support – resolving queries, disputes, delivering reporting and operational items as required by the ANZ sales organization and Aligned Dealer network.**Job Responsibilities:*****Internal Sales Support**** You will be responsible for timely publishing of critical business sales reports required for key decision making and information for internal associates (e.g. Distributor USAMs, End Customer Reporting, Service Agent Reporting & Analytics)* You will be responsible for the development and tracking of key performance indictors (e.g. Control Account tracking, ISS reconciliation, SOW reporting, etc.)* You will be responsible for business sales reporting to support the business* You will be developing and monitoring performance indicators for sales, key account tracking tools and compiling reports* You will provide insightful reporting that enables the business to respond to challenges with agility***External Sales and Account Support**** You will be responsible for systematic completion of daily tasks including customer billing, dispute resolutions, CDD approvals, Customer Master Maintenance, Onboarding and Scope of Works maintenance* You will be responsible for the provision of efficient and comprehensive back-office sales support to the Sales Leaders* You will provide insightful End Customer reporting that enables Sales Leaders to respond to challenges with agility* You will be responsible for the development and publishing of effective customer centric reports.* You will assist with account management including account reviews through provision of customer purchase reports, analysis of trends and contribution of information for presentation materials for customer meetings, reviews and RFPs***Process Improvement**** You will be responsible for process re-engineering and implementation - review of all key Sales Processes with view to streamline and automate where applicable, improve ease of access of information by Sales Team across GDT ANZ (Distribution business and GYFleet)* You will develop and implement efficient business processes/practices, consistent with Goodyear policies and procedures to deliver accurate information.* You will provide support and guidance to Sales Leaders when needed.* You will optimize or redesign process flows to meet changing market or business environment**Job Requirements:*** You must have Bachelor’s degree in Business, or any related discipline.* You must have 3+ years of work experience in business planning, business analysis, reporting, analytics, or business intelligence.* You possess analytical acumen with demonstrated knowledge of best practices in business reporting and support.* You are sales and customer-focused with a service-oriented mindset.* You have the ability to manage relationships with stakeholders at multiple levels, both internally and externally.* You are capable of working autonomously and as part of a team.* You have intermediate proficiency in Microsoft Office and experience with reporting platforms (e.g., SAP BW, Cognos, etc.).#LI-JB1