Sales & Solutions Support Specialist - UK Hours, Makati

Arez; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Arez in Makati, Philippines (UK hours) seeks a Sales Support professional to guide customers from first conversation to onboarding. You will prepare proposals, support demos, and ensure smooth inbound and outbound communication, helping customers start using the platform effectively.

This role requires strong English, keen attention to detail, and comfort in explaining software to clients in a SaaS environment. On-site at Makati office with shifted UK hours.

Qualifications

• Bachelor's degree or equivalent experience in business, IT or related field.
• 2-3 years in sales support, pre-sales, account coordination, or similar SaaS role.
• Excellent written English and strong presentation skills.
• Well organized with attention to detail on proposals and data.
• Comfortable talking to customers and explaining software clearly.
• Willingness to work shift from Makati office.

Responsibilities

• Prepare proposals, quotes and tender responses with the sales team.
• Support product demos, including preparing demo data and following up afterwards.
• Answer customer questions on how Arez fits their workflows.
• Help onboard new customers with account setup, data import and basic training.
• Keep the CRM accurate and up to date.
• Work with Technical Support and Product to answer detailed questions.
• Research prospects and help prepare outreach and sales materials.
• Feed customer questions and objections back to the team.

Skills

Proposal writing

Customer onboarding

Presentation skills

CRM familiarity

Attention to detail

Education

Bachelor's degree or equivalent

Tools

HubSpot

Salesforce

Job description

Arez in Makati, Philippines (UK hours) seeks a Sales Support professional to guide customers from first conversation to onboarding. You will prepare proposals, support demos, and ensure smooth inbound and outbound communication, helping customers start using the platform effectively.

This role requires strong English, keen attention to detail, and comfort in explaining software to clients in a SaaS environment. On-site at Makati office with shifted UK hours.