Sales & Retention Team Lead — Grow & Elevate Performance

Full Potential Solutions, Inc.; Davao City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Full Potential Solutions, Inc. is seeking a Team Manager to support, coach, and manage a fast-paced Sales & Retention campaign. You will help qualify customers for business leads, collaborate with cross-functional teams, and drive performance in a dynamic environment.

The role requires 2-3 years of call center management experience, a focus on sales/retention, and a track record of developing employees and improving processes. Onsite work with night shifts is expected.

Qualifications

• 2-3 years call center management experience leading agents for phone, video or internet services.
• Proven experience in Sales and Retention is required.
• Previous experience in Technical Support and Customer Service is preferred.

Responsibilities

• Drive team performance, coach agents, monitor calls.
• Hire, train, and lead lifestyle assistant specialists.
• Identify trends and set goals with other management members.
• Ensure service levels are met and take corrective action as needed.
• Prepare reports and analyze data to improve processes and maximize efficiency and customer satisfaction.
• Provide continuous improvement through feedback.
• Coach agents on upsell techniques and overcoming objections.

Skills

Call center management

Sales and retention

Team coaching

Data analysis

Education

Bachelor's degree preferred

Tools

CRM software

Reporting tools

Job description

Full Potential Solutions, Inc. is seeking a Team Manager to support, coach, and manage a fast-paced Sales & Retention campaign. You will help qualify customers for business leads, collaborate with cross-functional teams, and drive performance in a dynamic environment.

The role requires 2-3 years of call center management experience, a focus on sales/retention, and a track record of developing employees and improving processes. Onsite work with night shifts is expected.