Sales Representative

Hosting.com; Pasig; On-site; PHP 335,000 - 603,000; Full time

Job summary

hosting.com is recruiting a Sales Representative to be the first point of contact for prospective and existing customers via live chat, support tickets, voice calls, and outbound outreach. You will assess their hosting needs, offer tailored recommendations, and guide them seamlessly through the sales process.

In addition to managing inbound inquiries, you'll proactively generate new business opportunities through lead generation and outbound outreach campaigns, while identifying opportunities to

Qualifications

• Experience in SDR/BDR or similar sales role in tech/SaaS.
• Proven outbound prospecting, lead generation, and outreach.
• Excellent communication and the ability to manage multiple conversations.

Responsibilities

• Respond promptly to live chat, ticket, and voice inquiries with accurate information.
• Assess customer requirements to recommend hosting solutions.
• Convert inquiries into sales while ensuring smooth customer experience.
• Track leads in CRM and manage pipeline.
• Generate qualified leads via outbound prospecting and campaigns.
• Collaborate with support and technical teams on pre-sales inquiries.
• Stay updated on industry trends and competitors.
• Meet monthly sales targets and chase upsell opportunities.
• Collect customer feedback to improve products and services.

Skills

Sales

Communication

CRM knowledge

Lead generation

Outbound prospecting

Cold calling

Organization

Multitasking

Customer-focused

Tools

Salesforce

HubSpot

Dynamics

Zoho

Job description

About Us

We’vegot an incredible brand — nowwe’rebusy creating the legend behind it.At hosting.com,we’veset out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promiseisbold: to become the world’s most trusted hosting company. Ifyou’reeager to contribute your time and talent to something bigger that people will talk about long after your work is done — hosting.com is your place.If you want to do that work with and alongside incredible humans who care about each other, ourcustomersand the work we do— it’sat hosting.com.If you believe the best success is always shared success, with your teammates, for your customers — hosting.com is your next work home.

At hosting.com,we’renot just hosting websites. Although we doa great jobof that for millions of websites.We’rehelping our customers tell their stories and connect with their people. Creating productexperiences thathelps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.

All because we care about each other’s success.Our team is 750+ strong and growing, spread across the globe.

Wecan’tdo this alone.Come join the journey. And help us build somethingbetter,together.

About the Role

AsaSales Representative atHosting.com,you will be the first point of contact for prospective and existing customers through live chat, support tickets, voice calls, and outbound outreach.Your primary responsibility will be to assess their hosting needs, offer tailored recommendations, and guide them seamlessly through the sales process.

In addition to managing inbound sales inquiries, you'll proactively generate new business opportunities through lead generation and outbound outreach campaigns, while identifying opportunities to grow existing customer accounts through upselling and cross-selling.
This role demandsstrong communicationskills, a customer-focused approach, and the ability to thrive in a fast-paced environment. Success in this position hinges on delivering a positive customer experience while consistently meeting sales targets.

WhatYou’llDo:

• Respond promptly to live chat, ticket, and voice inquiries, providing clear and accurate information on hosting services.

• Assess customer requirements to recommend the best hosting solutions across product offerings.

• Use persuasive communication to convert inquiries into sales and ensure a smooth customer experience.

• Maintain strong knowledge of all hosting brands and products to deliver expert insights.

• Collaborate with support and technical teams to resolve pre-sales inquiries effectively.

• Track, manage, and follow up on leads in the CRM to maximize sales opportunities.

• Stay updated on industry trends, competitors, and new products to highlight our value proposition.

• Consistently achieve and exceed monthly sales targets, focusing on conversions and customer satisfaction.

• Collect and share customer feedback to improve products, services, and internal processes.
• Generate qualified leads through outbound prospecting, outreach campaigns, and other business development initiatives.
• Identify opportunities to grow existing customer accounts through upselling, cross-selling, and proactive customer engagement.
• Conduct outbound follow-up calls and outreach to prospective and existing customers to generate new sales opportunities.
• Maintain and nurture a healthy sales pipeline through consistent follow-up and CRM management.

WhatYou’llBring:

• Comfortable using live chat tools, voice systems, and CRM software. Experience with web hosting platforms is a plus.

• Experience in a Sales Development Representative (SDR), Business Development Representative (BDR), Inside Sales, Sales Representative, or similar customer-facing sales role within atechnology, SaaS, software, cloud, telecommunications, or subscription-based business.

• Experience with outbound prospecting, lead generation, cold calling, and sales outreach campaigns.

• Experience managing a sales pipeline and maintaining accurate records in a CRM platform (e.g., Salesforce, HubSpot, Dynamics, Zoho, or similar).

• Highly organized with the ability to manage multiple conversations simultaneously.

• Excellentcommunication and interpersonal skills.

• Ability to workindependentlyand manage multiple priorities.

• Willingness to work flexible hours, including evenings and weekends as needed.