Sales Quality Analyst - Onsite Work Setup

Go-Get Data Consultancy; Mandaluyong; On-site; PHP 507,780 - 608,220; Full time

Job summary

A consulting firm in Mandaluyong is looking for a Sales Quality Analyst to coach agents and ensure quality service delivery in a BPO setting. Candidates should have at least 2 years of experience, with recent quality experience, preferably in digital advertising. Strong English proficiency is essential. Competitive salary and a relocation package are included.

Qualifications

• At least 2 years of experience in a BPO setting.
• Must have recent quality experience within the last 6 months.
• Experience in digital advertising preferred.

Responsibilities

• Coach and develop agents through QA evaluations.
• Partner with SQOs to deliver feedback on customer interactions.
• Compile monitoring reports as needed.

Skills

Coaching and developing agents

Feedback delivery

Quality Management knowledge

English Proficiency (C1)

Education

College Undergraduates

Job description

Job Description

Job title: Sales Quality Analyst

Account: Largest Online Professional Networking Platform

Work Arrangement: Onsite Rockwell Business Center Sheridan Mandaluyong City

Salary Package: up to 50,000- Offers a relocation package

Overview

Go-Get Data Consultancy

Responsibilities

• Coach and develop the agents through detailed and actionable feedback in the QA evaluation form.
• Partner with the SQOs and QA Leads to deliver feedback regarding the customer interaction, including opportunities for improvement as well as calling out trends, gaps and additional needs, based from monitoring or audits.
• Act as a resource and advisor to account and team through various forms of contact monitoring to ensure that agents are adhering to policies and procedures when meeting customers’ needs and requirements.
• Participate in internal and client calibration sessions.
• Compile daily, weekly and monthly monitoring reports as needed.
• May perform other additional duties and responsibilities as assigned.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.

Qualifications

• College Undergraduates with at least 2 years; associate or diploma courses are accepted
• Minimum of 36 months total BPO experience
• Minimum of 24 months experience either in an inbound/outbound sales program in a BPO setting is required; preferably in digital advertising line of business
• Minimum of 36 months Quality experience in a BPO setting is required; experience must be recent, within the last 6 months.
• Must have knowledge on Quality Management framework
• English Proficiency of at least C1

Location and Safety

Rockwell Business Center Sheridan. Sheridan St, corner United St, Mandaluyong, 1554 Metro Manila, Philippines

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,