Sales Operations Manager - Bulacan

taskus; Meycauayan; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary and benefits

People First culture

Internal mobility and growth

Job summary

TaskUs is seeking an Operations Manager in Meycauayan to lead customer experience operations, design plans to hit targets, and optimize daily processes.

The ideal candidate has 3+ years in CX operations management, proven leadership, and strong communication skills, with the ability to coach teammates and drive improvements across the team.

Join a People First culture that values growth, internal mobility, and delivering exceptional service to clients while maintaining high performance standards.

Qualifications

• 3+ years in CX operations management or similar.
• Proven leadership and people-management ability.
• Strong written and verbal communication.

Responsibilities

• Develop plans for Teammates and Team Leaders to reach targets.
• Identify strengths/weaknesses and coach accordingly.
• Assign tasks leveraging strengths and addressing weaknesses.
• Gain trust through regular check-ins and supportive leadership.
• Improve daily processes and practices to boost performance.

Skills

Leadership

People management

Communication skills

Data analysis

Multi-tasking

Target achievement

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does an Operations Manager do?

As an Operations Manager, you will;

• Devise effective plans on how each Teammate and Team Leader could reach their targets;
• Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly;
• Assign tasks that would capitalize Teammates and Team Leaders' strengths while addressing their weaknesses; and
• Gain the trust and respect of your team members, which includes reaching out, having short chit-chats, and conducting regular one-on-one sessions that make them feel valued and respected.
• Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities.

Do you have what it takes to become an Operations Manager ?

Requirements

• At least 3 years of working experience in customer experience operations and management roles
• Skills in leading and managing an operations team
• Good track record of meeting and delivering targets
• Great verbal and written communications skills
• Aptitude for multi-tasking and working in a fast-paced environment
• Ability to take the lead in analyzing situations and data

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.