Teammate (Spanish) - Antipolo

TaskUs, Inc.; Antipolo; On-site; PHP 279,000 - 391,000; Full time

Job summary

TaskUs, Inc. is hiring a Teammate in the Philippines to handle phone, email and live chat support, delivering accurate responses and troubleshooting for customer inquiries. You will filter content, perform data tasks, and document interactions while maintaining high customer satisfaction and privacy.

The role requires strong communication, proficiency with Windows/macOS, Office and Google apps, and the ability to multitask under pressure in a fast-paced environment.

Qualifications

• What we look for: experience on phone, email and live chat support.
• Strong verbal and written communication skills.
• Proficient with Windows, macOS, Office and Google apps.
• Typing speeds suitable for voice and non-voice campaigns.

Responsibilities

• Handle inbound/outbound calls and multi-channel inquiries.
• Provide accurate responses via email and live chat support.
• Filter content and perform data/research tasks.
• Troubleshoot with basic techniques and document interactions.
• Resolve customer issues and maintain high satisfaction.
• Identify priority issues and escalate when needed.
• Route calls to appropriate resources and follow SOPs.
• Meet client KPIs and continuously improve performance.
• Keep login/password information confidential.
• Participate in trainings and stay aligned with policies.

Skills

Phone support

Email support

Live chat

Customer service

Sales support

Billing support

Collections support

Technical support

Verbal communication

Written communication

Windows OS

macOS

Microsoft Office

Google Workspace

Typing speed 30 WPM

Problem solving

Multitasking

Attention to detail

Self-motivation

Team collaboration

Work under pressure

Tools

Windows OS

macOS

Microsoft Office

Google Workspace

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

So what does a Teammate really do?

• You will receive inbound and/or place outbound calls.
• You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
• You will filter content from the client's website.
• You will perform data and research functions.
• You will provide support through known basic troubleshooting techniques.
• You will manage and resolve customer complaints.
• You will identify and elevate priority issues.
• You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
• You will meet and exceed client mandated KPI's (Key Performance Indicators).
• You must also ensure consistent performance based on a continuous improvement model.
• You must ensure that all login and Passwords (both Internal & External) are kept confidential.
• You must participate in all Internal and External mandated trainings and/or seminars.
• You must have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Also, you must maintain knowledge of functional area and company policies and procedures.
• You will provide feedback to management concerning possible problems or areas of improvement.
• You will perform other duties as assigned by management.

Requirements:

What exactly are we looking for?

• We need someone who is willing to work on cyclical schedules.
• You have experience on phone, email and live chat support?
• You have experience in Customer Service, Sales, Billing, Collections and Technical Support?
• You have strong verbal and written communication and comprehension skills.
• You are computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
• You can type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns?
• You have good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
• You are resourceful, able to multitask and have high attention to details.
• You are self-motivated and able to work independently as well as contribute to cross-functional and global teams, flexible and have the ability to quickly adjust to frequent process and information changes, and can work under pressure - then TaskUs is for you.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth.