Sales Operations & Customer Support Coordinator I

Vertiv Co; Mandaluyong; On-site; PHP 360,000 - 540,000; Full time

Job summary

Vertiv Co is seeking a coordinated, detail-oriented individual to handle customer inquiries and partner requests through a dedicated line and support mailbox. The role requires map registrations across NA, Canada, LATAM, and more, ensuring accuracy and timely processing.

You will collaborate with teams to address escalations and maintain service levels. The position emphasizes a customer-centric approach, reliability, and the ability to multi-task in a fast-paced environment.

Qualifications

• Bachelor’s degree in any 4-year course.
• Minimum 2 years in customer service.
• At least 1 year in Vertiv Customer Service environment.

Responsibilities

• Handle inquiries from customers and partners within SLA.
• Map registrations across regions and ensure timely processing.
• Assist in team meetings and knowledge sharing.

Skills

Customer Service

Communication

Multitasking

Attention to Detail

Team Collaboration

Education

Bachelor’s Degree (4-year)

Tools

Oracle Sales Cloud

Snow (SNOW)

Smartsheet

AppSheet

Job description

Vertiv Co is seeking a coordinated, detail-oriented individual to handle customer inquiries and partner requests through a dedicated line and support mailbox. The role requires map registrations across NA, Canada, LATAM, and more, ensuring accuracy and timely processing.

You will collaborate with teams to address escalations and maintain service levels. The position emphasizes a customer-centric approach, reliability, and the ability to multi-task in a fast-paced environment.