Service Support Coordinator II

Vertiv Co; Mandaluyong; On-site; PHP 391,000 - 580,000; Full time

Job summary

Vertiv Philippines is seeking a scheduling and reporting coordinator in Metro Manila. You will ensure all billable work is scheduled, tickets closed promptly, and documentation stays precise to support reporting and service delivery.

You’ll develop Power BI dashboards, monitor tickets with the District Operations Coordinator, and help drive timely progress. Strong time management, attention to detail, and reliability are essential in this fast-paced role.

Qualifications

• College graduate of any Business or Engineering Course.
• Bachelor's degree in business, supply chain, or Sales preferred.
• Strong communication and reporting skills.
• Proficiency in order entry software and MS Office tools.
• Excellent time management with ability to prioritize.
• Detail-oriented and highly reliable with minimal supervision.
• Ability to learn, document, and train new processes.
• Commitment to attendance and consistent performance.

Responsibilities

• Ensure all billable work is scheduled and tickets closed promptly.
• Ensure accurate documentation of all scheduling correspondence in tickets.
• Generate standard and custom reports to monitor workload.
• Ensure accurate documentation of all scheduling correspondence in tickets.
• Support building PowerBi dashboard to house the customer reports.
• Ensure that debrief are properly completed/ closed with work progress reviewed from ticket notes.
• Ensure all documents confirming work completion are attached in the SR, such as service report, etc.
• Monitor service tickets, following up with the District Operations Coordinator to track completion and status.
• Handle additional or unexpected Field Service Operations requests, prioritizing tasks as needed.

Skills

Communication Skills

Time Management

Organizational Skills

Attention to Detail

Customer Focused

Result Driven

Learning & Training

Attendance & Reliability

Education

Bachelor's degree in Business or related field

Tools

Oracle

Excel

Smartsheet

Word

PowerPoint

Job description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what's possible.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles- it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employees' unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Brief Job Description:

• Ensure all billable work is being scheduled and executed and tickets are closed out in a timely basis.
• Ensure accurate documentation of all scheduling correspondence in tickets.
• Generate standard and custom reports to monitor workload.
• Ensure accurate documentation of all scheduling correspondence in tickets.
• Support building PowerBi dashboard to house the customer reports.
• Ensure that debrief are properly completed/ closed with work progress keenly reviewed from ticket notes.
• Ensure all documents confirming work completion are attached in the SR, such as service report, etc.
• Monitor service tickets, following up with the District Operations Coordinator to track the completion and status of work.
• Handling additional or unexpected Field Service Operations request that arises, showing flexibility and the ability to prioritize different tasks when needed.

Required/ Minimum Qualifications:

College graduate of any Business or Engineering Course

Additional / Preferred Qualifications:

• Education and Certification:Bachelor's degree in business or supply chain or Sales
• Communication Skills:Being able to communicate progress, ask for clarification when necessary, and report results, even when working independently.
• Technical Skills:Proficiency in order entry software, such as Oracle, Excel, Smartsheet, Oracle, Word, PowerPoint and alike
• Exceptional time management:Ability to prioritize tasks efficiently, ensuring deadlines are met without compromising quality.
• Organizational Skills:Well-organized and able to manage multiple tasks simultaneously. Strong attention to detail and time management skills
• Attention to Details:Ensuring that tasks are completed accurately and thoroughly, even when no one is overseeing the work.
• Time Management Skills:Ability to prioritize tasks, manage time effectively, and meet deadlines.
• High level of dependability:Consistently reliable in delivering results on time and fulfilling responsibilities with little to no supervision.
• Competencies:Customer Focused, Result Driven, Ability to learn, document and train new processes, A history of excellent attendance, other duties & special projects as required

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:

Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES:

• Customer Focus
• Operational Excellence High-Performance Culture Innovation
• Financial Strength

OUR BEHAVIORS:

• Own It
• Act With Urgency
• Foster a Customer-First Mindset Think Big and Execute
• Lead by Example
• Drive Continuous Improvement Learn and Seek Out Development