Sales Operations Coordinator

IdeasUnlimited BPO Inc.; Polomolok; Remote; PHP 446,000 - 670,000; Full time

Job summary

IdeasUnlimited BPO Inc. seeks a dedicated Sales Operations Coordinator to be the primary contact for enterprise clients, delivering technical and customer support.

You will resolve inquiries, troubleshoot issues, and coordinate with internal teams to maintain high customer satisfaction and SLA compliance. Responsibilities include managing disputes, distributing product setup information, handling invoices, processing returns and RMAs, and providing data entry support.

Qualifications

• Experience in sales support, sales operations, administration, or customer service is preferred.
• Proficiency in Microsoft Office, especially Excel, and CRM systems.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and coordination abilities.
• Ability to manage multiple tasks and work in a fast-paced environment.

Responsibilities

• Serve as primary contact for enterprise clients with technical and customer support.
• Resolve inquiries, troubleshoot issues, and ensure SLA targets are met.
• Coordinate product setup information with customers and the internal sales team.
• Issue credit and/or debit invoices, manage sample orders, and RMAs.
• Provide data entry support and oversee day-to-day activities.
• Handle multiple projects, prioritize work, and maintain strong communication.

Skills

Sales operations

Customer service

Data analysis

Communication

Multi-tasking

Tools

Microsoft Excel

CRM systems

Job description

IdeasUnlimited is looking for a dedicated Sales Operations Coordinator that will serve as the primary point of contact for enterprise clients, providing technical and customer support services. The role involves resolving client inquiries, troubleshooting issues, coordinating with internal teams, and ensuring a high level of customer satisfaction while maintaining service-level agreements (SLAs).

Key Responsibilities:

• Manage dispute resolution, including chargeback disputes related to shortage claims and routing guide violations.

• Coordinate the distribution of product setup information to customers and the internal sales team.

• Issue credit and/or debit invoices.

• Manage and process sample orders.

• Process and manage Return Merchandise Authorizations (RMA).

• Provide data entry support.

• Help oversee day-to-day activities and ensure customer expectations are being met.

• Handle multiple projects and prioritize work effectively.

• Maintain strong interpersonal communication and organizational standards.

• Demonstrate attention to detail and strong time-management skills.

Qualifications:

• Experience in sales support, sales operations, administration, or customer service is preferred.

• Proficiency in Microsoft Office, especially Excel, and CRM systems.

• Strong analytical, organizational, and problem-solving skills.

• Excellent communication and coordination abilities.

• Ability to manage multiple tasks and work in a fast-paced environment.

Important:

• We are a US-based professional company, and you will be requested to go through our recruitment process, undergo a background check, and sign an Agreement as well as an NDA if hired.

• The entire recruitment and selection process is done via Microsoft Teams and takes around an hour or so (depending on how fast you complete it).

• If hired, we will be using monitoring software to check your daily work efficiency and productivity.