Client-Facing Enterprise Sales Operations Specialist

IdeasUnlimited BPO Inc.; Polomolok; Remote; PHP 446,000 - 670,000; Full time

Job summary

IdeasUnlimited BPO Inc. seeks a dedicated Sales Operations Coordinator to be the primary contact for enterprise clients, delivering technical and customer support.

You will resolve inquiries, troubleshoot issues, and coordinate with internal teams to maintain high customer satisfaction and SLA compliance. Responsibilities include managing disputes, distributing product setup information, handling invoices, processing returns and RMAs, and providing data entry support.

Qualifications

• Experience in sales support, sales operations, administration, or customer service is preferred.
• Proficiency in Microsoft Office, especially Excel, and CRM systems.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and coordination abilities.
• Ability to manage multiple tasks and work in a fast-paced environment.

Responsibilities

• Serve as primary contact for enterprise clients with technical and customer support.
• Resolve inquiries, troubleshoot issues, and ensure SLA targets are met.
• Coordinate product setup information with customers and the internal sales team.
• Issue credit and/or debit invoices, manage sample orders, and RMAs.
• Provide data entry support and oversee day-to-day activities.
• Handle multiple projects, prioritize work, and maintain strong communication.

Skills

Sales operations

Customer service

Data analysis

Communication

Multi-tasking

Tools

Microsoft Excel

CRM systems

Job description

IdeasUnlimited BPO Inc. seeks a dedicated Sales Operations Coordinator to be the primary contact for enterprise clients, delivering technical and customer support.

You will resolve inquiries, troubleshoot issues, and coordinate with internal teams to maintain high customer satisfaction and SLA compliance. Responsibilities include managing disputes, distributing product setup information, handling invoices, processing returns and RMAs, and providing data entry support.