Enterprise Sales Operations & Support Coordinator

IdeasUnlimited BPO Inc.; Davao City; On-site; PHP 223,000 - 335,000; Full time

Job summary

IdeasUnlimited BPO Inc. is seeking a dedicated Sales Operations Coordinator to serve as the primary contact for enterprise clients, delivering technical and customer support services, resolving inquiries, troubleshooting issues, and coordinating with internal teams.

The role emphasizes maintaining a high level of customer satisfaction while meeting SLAs, handling multiple tasks in a fast-paced environment, and ensuring accurate processing of orders, invoices, RMAs, and data entry.

Qualifications

• Experience in sales support, sales operations, administration, or customer service.
• Proficiency in Microsoft Office, especially Excel, and CRM systems.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and coordination abilities.
• Ability to manage multiple tasks and work in a fast-paced environment.

Responsibilities

• Manage dispute resolution, including chargeback disputes related to shortage claims and routing guide violations.
• Coordinate the distribution of product setup information to customers and the internal sales team.
• Issue credit and/or debit invoices.
• Manage and process sample orders.
• Process and manage Return Merchandise Authorizations (RMA).
• Provide data entry support.
• Help oversee day-to-day activities and ensure customer expectations are being met.
• Handle multiple projects and prioritize work effectively.
• Maintain strong interpersonal communication and organizational standards.
• Demonstrate attention to detail and strong time-management skills.

Skills

Sales support

CRM systems

Excel

Analytical skills

Communication skills

Multitasking

Tools

Excel

CRM systems

Job description

IdeasUnlimited BPO Inc. is seeking a dedicated Sales Operations Coordinator to serve as the primary contact for enterprise clients, delivering technical and customer support services, resolving inquiries, troubleshooting issues, and coordinating with internal teams.

The role emphasizes maintaining a high level of customer satisfaction while meeting SLAs, handling multiple tasks in a fast-paced environment, and ensuring accurate processing of orders, invoices, RMAs, and data entry.