Sales Operations Analyst

IQVIA LLC; Taguig; Hybrid; PHP 520,000 - 900,000; Full time

Job summary

IQVIA LLC in Metro Manila is seeking a Sales Operations Analyst to support internal Sales Teams, Account Managers and Principals through the Lead to Order process. The role emphasizes proactive communication, cross-team collaboration, and meticulous data handling.

The ideal candidate has 2-3 years in sales support or customer service, strong Excel, and familiarity with SAP/SFDC or other CRM systems. A hybrid work arrangement combines monthly in-office visits with remote work to enable efficient

Qualifications

• Bachelor's Degree.
• 2-3 years of experience in sales support and customer service.
• Finance/Sales Operations/Customer Relationship Management background preferred.
• Strong Excel knowledge.
• Experience with Microsoft 365 apps preferred.
• SAP and SFDC or other CRM knowledge a benefit.
• Strong team player and accepts coaching opportunities positively.
• Flexibility and willingness to join a dynamic and fast-paced environment.

Responsibilities

• Manage Salesforce opportunities from Pipeline to Close, including staging, forecasting, products, and revenue allocation.
• Prepare templates for Statements of Work and initial Contract submissions.
• Coordinate PSA platform activities, pricing assistants, and project/resource assignments.
• Attend pipeline calls and update SFDC/PSA after meetings.
• Coordinate cross-functional teams to ensure smooth opportunity processing.
• Maintain up-to-date document repositories and support ad-hoc projects as needed.
• Assist in strategic planning and analysis with Account Managers.

Skills

Sales support

Customer service

Excel

CRM systems

Team collaboration

Adaptability

Education

Bachelor's Degree

Tools

SAP

SFDC (Salesforce)

Microsoft 365

Outlook

Teams

SharePoint

Job description

Hybrid role: Office visit is required once a month Night Shift: 9 pm to 6 am

Sales Operations Analysts in the Go To Market Partnership Center are responsible for the operational support of internal Sales Teams, Account Managers & Principals to ensure successful Lead to Order opportunity management throughout the sales cadence process.

This role calls for proactive, detail-focused professionals with exceptional communication skills, capable of engaging effectively across all levels of the organization.

Ideal candidates thrive on solving complex problems, excel in fostering cross-team collaboration, and are driven to deliver impactful results.

Essential Functions

• Management of Salesforce (SFDC) opportunities from Pipeline to Close. Includes: Updating of Stages and Forecast Category, Adding/Updating of Products and Revenue Allocation, producing pricing support documents, and processing deals with finance.
• Assisting in preparing templates for Statements of Work and initial Contract submissions.
• Coordination of Professional Services Automation (PSA) platform. Includes: Coordinating Pricing Assistants for Resource Hours and Budgets, Creating Projects and Assigning Principals in Charge and Project Managers.
• Attend pipeline calls/ team meetings with internal clients as requested and perform Salesforce and PSA updates post-call.
• Cross functional Team coordination (Business Leads, Contracting, Finance, Sales, etc.) to ensure smooth processing of opportunities.
• Continuous, pro-active coordination with internal client contacts and business personnel, to foster and maintain relationships.
• Maintain the team’s document repository making sure information are up to date.
• Accomplish other Ad-Hoc tasks, business initiatives and special projects as needed.
• Help in strategic planning and analysis with Account Managers/PICs as needed.

Qualifications

• Bachelor's Degree
• 2-3 years of experience in sales support and customer service
• Finance/Sales Operations/Customer Relationship Management background is preferred
• Strong Excel knowledge
• Preferrable with experience of Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
• SAP and SFDC or any other CRM system knowledge is a benefit
• Strong team player and accepts coaching opportunities positively
• Flexibility and willingness to join a dynamic and fast-paced working environment

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.