Sales Manager, Player Development (China/Sea)

Bloomberry Resorts and Hotels Inc.; Parañaque; On-site; PHP 400,000 - 560,000; Full time

Job summary

Bloomberry Resorts and Hotels Inc. in Parañaque is seeking a proactive sales liaison to aggressively pursue assigned patron groups, develop plans to grow patron behavior within those segments, and support the casino’s selling philosophy.

The role involves offering patrons benefits and unique features, understanding their needs, recommending incentives, and building loyalty to Solaire, while coordinating with departments to meet budgeted goals and maintain warm, responsive service.

Responsibilities

• Aggressively pursues assigned patron groups and develops growth plans.
• Offers patrons benefits and unique features while building loyalty to Solaire.
• Assists in meeting budgeted sales through account planning and on-floor engagement.
• Identifies new patron opportunities and resolves guest issues promptly.
• Executes standard policies and maintains organized patron files.
• Develops positive interdepartmental relationships to support sales.

Job description

• Aggressively pursues the assigned patron groups/segments, develop andexecute plans to grow the type of patron behavior within that group/segmentthat will best achieve the success of the Casino, and support the sellingphilosophy.
• Offer the patrons benefits andunique features. Serves the patron by understanding their needs/preferencesand recommending the appropriate incentives to play that best meet theirneeds/preferences, and exceeds their expectations, while building arelationship and loyalty to Solaire. Maintaining warm, hospitable relationsin all patron contact/interactions.
• Assisting in meeting or exceeding budgeted goals in sales through,Trips, Theo, Contact Logs, and Preference. Strategizing, planning, andnegotiating with patrons to maximize the profitability of the patrons and thewhole Solaire.
• Proactively identifies, qualifies, and solicits new patron opportunitiesthrough account and on-site / on-floor penetration and saturation. To resolveany guest issue that arises, including the coordination of departmentalassistance when necessary. Remains accessible to customers and co-workers byresponding to calls or other inquiries promptly.
• Executing established standard policies and procedures, workinstructions, rules, processes, directives and guidelines within budgetedguidelines.
• Organized patron files and contact logs thru Player 360 entries.
• Building positive working relationships with other disciplines andassociates at the resort and other casino departments
• Implementing sections of the sales plan that direct the solicitation andbooking of casino patrons requests.

Has current working knowledge of the competition.