Sales-Driven Customer Care Associate (4-Month Contract)

Satellite Office; Metro Manila; On-site; PHP 279,000 - 446,000; Part time

Job summary

Satellite Office is seeking a Customer Care Team Member for a 4-month contract in a dynamic retail environment. You will be sales-focused, building high-quality customer relationships that foster brand loyalty and encourage repeat business across channels.

Responsibilities include identifying and securing sales opportunities in a digital retail environment; supporting customers through the purchase lifecycle via tickets, email, live chat, and phone; delivering a best-in-class experience that

Responsibilities

• Identify and secure sales opportunities in a digital retail environment.
• Support customers throughout all stages of the purchase lifecycle across channels such as tickets, email, live chat and phone calls.
• Deliver above-and-beyond customer service that is consistent with the brand service standards.
• Build customer relationships through preparation, attention to detail, efficiency in contact time and follow-up.
• Provide accurate, valid and complete information using the right methods/tools while adhering to company policies.
• Maintain a high customer satisfaction score through best-in-class service.
• Investigate and resolve customer inquiries in an efficient, timely and professional manner with a customer-centric approach.

Job description

Satellite Office is seeking a Customer Care Team Member for a 4-month contract in a dynamic retail environment. You will be sales-focused, building high-quality customer relationships that foster brand loyalty and encourage repeat business across channels.

Responsibilities include identifying and securing sales opportunities in a digital retail environment; supporting customers through the purchase lifecycle via tickets, email, live chat, and phone; delivering a best-in-class experience that