SALES COORDINATOR

S&L Fine Foods; Makati; On-site; PHP 250,000 - 420,000; Full time

Job summary

S&L Fine Foods in Makati, Philippines is seeking a proactive Operations/Coordinator to manage sales orders from supermarkets and retailers, ensure accurate data entry, and coordinate with customers on order status, availability, and delivery schedules.

The role also covers inventory and warehouse liaison, timely delivery coordination, responsive customer service via emails and calls, and supporting the General Manager with administrative tasks and reporting.

Job description

Key Responsibilities

Sales Order Management

• Receive, process, and monitor purchase orders from supermarkets, retail stores, and other customers.

• Ensure orders are accurately entered into the system and processed within the required timelines.

• Coordinate with customers regarding order status, availability, and delivery schedules.

• Resolve order discrepancies and communicate updates promptly.

Inventory Coordination

• Monitor inventory levels to ensure product availability for customer orders.

• Coordinate with the warehouse and inventory personnel regarding stock availability and replenishment.

• Maintain accurate inventory records and assist in inventory reporting.

• Alert management of low stock levels and potential supply issues.

Logistics Coordination

• Coordinate with the logistics and delivery teams to schedule and monitor product deliveries.

• Ensure timely and accurate delivery of customer orders.

• Follow up on delayed deliveries and address logistics-related concerns.

• Coordinate delivery requirements with customers and internal departments.

Customer Service & Communication

• Respond promptly and professionally to emails, phone calls, and messages from supermarkets, retail stores, and other clients.

• Handle customer inquiries regarding orders, deliveries, products, and documentation.

• Maintain positive relationships with customers through effective communication.

Administrative Support

• Prepare quotations, product lists, price lists, and other sales-related documents.

• Assist the General Manager with administrative tasks, reports, presentations, and correspondence.

• Maintain organized records of customer accounts, purchase orders, quotations, and sales documents.

• Prepare reports as requested by management.

Documentation & Reporting

• Maintain accurate filing of purchase orders, invoices, delivery schedules, and related documents.

• Generate sales, order, and inventory reports as required.

• Ensure documentation is complete and updated for audit and operational purposes.