Sales & Client Success Executive

RecruitGo Careers; Philippines; On-site; PHP 485,000 - 581,000; Full time

Benefits offered by this job

Salary USD 750/month

8:00–18:00 Singapore Time operations

Candidate own equipment

Inclusive, team-oriented culture

Job summary

RecruitGo Careers in the Philippines is seeking a Sales & Client Success Executive who will be the main contact for clients, build lasting relationships, and advocate on their behalf. You will recommend services, drive client satisfaction, and demonstrate value across engagements.

The role requires at least 2 years in client success or related fields, B2B sales experience, a business degree, strong communication, PM skills, and familiarity with accounting software such as Xero.

Qualifications

• 2+ years in client success, account management, or strategic consulting.
• B2B sales experience required.
• Bachelor's degree in Business Administration, Marketing, or related field.
• Strong verbal and written communication with solid PM skills.
• Experience with accounting software (Xero) preferred.
• Solid understanding of accounting principles.

Responsibilities

• Attend client service requests and collaborate with internal teams.
• Provide client support via calls, texts, and email.
• Prepare content for newsletters and email blasts.
• Lead regular client success review meetings and drive improvements.
• Keep clients updated on product changes and new features.

Skills

Client success

Account management

Strategic consulting

B2B sales

Communication

Project management

Organizational skills

Xero

Accounting principles

Education

Bachelor's degree in Business Administration/Marketing

Tools

Xero

Job description

About Us

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

About Us

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

As a Sales & Client Success Executive, you will be the point of contact for our clients and build relationships with them and advocate on their behalf. You Will Work On: Making recommendations to clients on the right services we can provide for them. Building relationships with clients and ensuring that they are satisfied with our services. Helping clients see the value of our services and ensure that they are able to benefit from these services to its fullest potential.

Responsibilities

• Attend and manage client service requests and enquiries on our services and work with the relevant teams to follow through on cases.
• Provide support to client via call, text and email.
• Assist in preparing content for newsletters and email blasts to list of contacts.
• Provide regular client success review meetings with client and drive through any service improvements.
• Provide clients with updates related to product changes (i.e. new versions or features) ensuring clients are updated on service engaged.
• Maintain strong working relationships with clients and acting as their advocate within the company to ensure best in class service whilst maintaining the appropriate company policies and processes.
• Recording client feedback and suggestions and ensuring they are escalated to the respective teams and ensuring these are attended to.
• Handle sales presentations in person and online.
• Follow-up on sales lead and maintaining CRM database.
• Preparing and sending quotes, proposals and engagement contracts.
• Conduct product knowledge briefings for other teams.
• Represent the organisation in partner and client facing events, online and offline as required.
• Maintain Xero certification status throughout employment and participate in all in-house and external trainings.
• Provide Xero and/or admin support/training to clients as and when needed.
• Assist the management support team and any other tasks that may be allocated by supervisor/direct reporting officer from time to time.

Qualifications

• At least 2 years of meaningful experience in client success, account management, strategic consulting, or a similar role within a related industry.
• With B2B Sales experience.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Strong verbal and written communication skills, with excellent project management and organizational abilities.
• Experience with accounting and bookkeeping technology is preferred.
• Solid understanding of accounting principles and concepts.

You will be great at this role if you are:

• Analytical and process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter and multitasker who can quickly adjust priorities
• Able to work independently and as a team
• Highly organised in time management
• Able to multitask and handle multiple client inquiries at once
• Having excellent communication and people skills
• Having a passion for helping others and possess problem-solving skills
• Able to upsell and cross-sell products and services

Why RecruitGo?

• Operations hours: 8:00 am - 6:00 PM (Singapore Timezone)
• Equipments: Candidate own equipment
• Salary Package: USD 750/Monthly
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.