Sales Associate/ Customer Service - With or Without Experience

Caldwell Communications Consultancy Philippines; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service consultancy is looking for an enthusiastic Sales Representative to enhance customer relationships and generate sales. The role involves assisting customers through various channels, understanding their needs, and offering suitable products. Required qualifications include a high school diploma and strong communication skills. Familiarity with customer management systems and the ability to multitask are also essential for success in this fast-paced environment.

Qualifications

• High school diploma or equivalent; higher education is a plus.
• Experience in sales or customer service preferred.
• Capable of multitasking in a fast-paced environment.

Responsibilities

• Assist customers through in-person, phone, email, or online interactions.
• Drive sales by promoting products and achieving assigned sales goals.
• Address customer questions and concerns professionally and efficiently.

Skills

Strong verbal and written communication skills

Ability to influence customer decisions

Excellent problem-solving abilities

Customer-focused

Education

High school diploma or equivalent

Tools

Basic computer applications

Customer management systems

Job description

We are looking for an enthusiastic and customer-oriented Sales Representative (Customer Service Representative) to support customers, generate sales, and ensure a positive customer experience. This role focuses on understanding customer needs, offering suitable solutions, and maintaining strong customer relationships.

Key Duties and Responsibilities

• Assist customers through in-person, phone, email, or online interactions
• Understand customer needs and recommend appropriate products or services
• Drive sales by promoting products and achieving assigned sales goals
• Accurately handle transactions, including orders, payments, returns, and exchanges
• Address customer questions, concerns, and complaints professionally and efficiently
• Stay informed about product features, pricing, and current promotions
• Build long-term relationships to encourage repeat business and customer loyalty
• Record customer interactions and maintain accurate customer information
• Work closely with team members to support overall sales and service objectives
• Adhere to company policies, procedures, and ethical standards

Required Qualifications and Skills

• High school diploma or equivalent; higher education is a plus experience in sales or customer service preferred
• Strong verbal and written communication skills
• Ability to influence customer decisions and close sales
• Excellent problem-solving and conflict-resolution abilities
• Proficient in basic computer applications and customer management systems
• Capable of multitasking in a fast-paced environment
• Dependable, positive, and customer-focused