Sales Associate at HERMÈS Philippines (SSI Group)

Specialty Lifestyle Concepts, Inc.; Makati; On-site; PHP 240,000 - 420,000; Full time

Job summary

Specialty Lifestyle Concepts, Inc. in Makati seeks a Sales Associate to deliver a luxurious client experience, share the brand story, and drive sales. You will engage with clients, understand needs, and showcase craftsmanship with a storytelling approach.

The role requires a background in luxury/fashion retail, excellent communication, and a team-oriented mindset. Mandarin language skills are a bonus, grooming is essential, and you will collaborate with the team to meet targets.

Qualifications

• Strong communication and interpersonal skills with excellent relationship-building and customer service.
• Experience in luxury/fashion retail (3+ years).
• Grooming and professional appearance.
• Team player with ability to contribute to boutique objectives.
• Mandarin-speaking or third language is a plus.

Responsibilities

• Consistently achieve or exceed individual and team sales targets monthly and annually.
• Maximize sales through cross-selling, link-selling, upselling, and clienteling.
• Deliver exceptional client service aligned with brand standards and assist in inquiries, purchases, and after-sales support.
• Build and strengthen client relationships through proactive outreach and professionalism.
• Maintain knowledge of heritage, product categories, and technical specs as a brand ambassador.
• Support Visual Merchandising by keeping displays and shop floor aligned with brand guidelines.

Skills

Communication skills

Interpersonal skills

Customer service

Multilingual (Mandarin bonus)

Education

Bachelor’s degree

Job description

PRIMARY JOB ROLE

As a Sales Associate, you will represent the brand thoroughly and provide a luxurious lifestyle experience to clients. You will attend to each client with care and professionalism, and get to know their needs, as you help them discover the brand’s rich heritage and craftsmanship through a skillful storytelling approach. The Sales Associate collaborates with the entire team to achieve both individual and team sales targets.

YOU WILL

(Responsibilities include but are not limited to the following)

• Consistently achieve or exceed both individual and team sales targets on a monthly and annual basis.

• Maximize sales opportunities through various techniques such as cross-selling, link-selling, upselling, and effective clienteling.

• Deliver exceptional client service in line with brand standards, accurately assessing clients’ needs during inquiries, purchases, and after‑sales support.

• Build and strengthen client relationships through personalized service, proactive outreach, and professionalism

• Maintain comprehensive knowledge of brand heritage, product categories, and technical specifications, serving as a brand ambassador.

• Support the Visual Merchandising team by ensuring displays and the shop floor are well organized and align with brand guidelines, enhancing the overall client experience.

• Ensure compliance with product security and inventory control protocols, including active participation in cycle counts to maintain accurate stock levels.

TO BE SUCCESSFUL IN THE ROLE

• A graduate of Bachelor’s Degree in any field

• At least 3 years of background in luxury/fashion retail

• Possesses strong communication and interpersonal skills, with excellent relationship-building skills and unmatched customer service

• Must have a keen interest in fashion and an understanding of the luxury retail industry, with good grooming

• Must be a team player and able to contribute to the overall objectives and strategies of the boutique

• Mandarin-speaking or able to speak a third language is a plus

• Has a client-focused mindset, can multi-task, and goal-driven