Sailpoint IdentityIQ IAM Engineer - L3 Support & Automation

Stefanini North America and APAC; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

A leading IT service provider is looking for a candidate in the Philippines to deliver L3 support for Sailpoint IdentityIQ. Responsibilities include troubleshooting, ensuring SLA compliance, and maintaining documentation. The ideal applicant should have over 2 years of experience with Sailpoint IdentityIQ and display strong analytical and communication skills. This position offers opportunities for process improvement and collaboration with stakeholders for operational excellence.

Qualifications

• Hands-on experience with Sailpoint IdentityIQ for at least 2 years.
• Strong understanding of directory services including Active Directory and LDAP.
• Experience with SQL and MSSQL database administration.

Responsibilities

• Provide L3 support for Sailpoint IdentityIQ, including troubleshooting and incident resolution.
• Ensure timely resolution of tickets/incidents within SLA's.
• Maintain documentation of support processes and knowledge articles.

Skills

2+ years of hands-on experience with Sailpoint IdentityIQ

Understanding of Lifecycle events workflow

Strong analytical and problem-solving skills

Strong communication skills

Education

Certification in Identity Security Engineer

Tools

Active Directory

SQL

Java

JavaScript

XML

ITIL processes

Job description

A leading IT service provider is looking for a candidate in the Philippines to deliver L3 support for Sailpoint IdentityIQ. Responsibilities include troubleshooting, ensuring SLA compliance, and maintaining documentation. The ideal applicant should have over 2 years of experience with Sailpoint IdentityIQ and display strong analytical and communication skills. This position offers opportunities for process improvement and collaboration with stakeholders for operational excellence.