IAM Engineer - Sailpoint IdentiyIQ

Stefanini North America and APAC; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

A leading IT service provider is looking for a candidate in the Philippines to deliver L3 support for Sailpoint IdentityIQ. Responsibilities include troubleshooting, ensuring SLA compliance, and maintaining documentation. The ideal applicant should have over 2 years of experience with Sailpoint IdentityIQ and display strong analytical and communication skills. This position offers opportunities for process improvement and collaboration with stakeholders for operational excellence.

Qualifications

• Hands-on experience with Sailpoint IdentityIQ for at least 2 years.
• Strong understanding of directory services including Active Directory and LDAP.
• Experience with SQL and MSSQL database administration.
• Knowledge of directory services (Active Directory, EntraID, LDAP).
• Knowledge of database administration (SQL, MSSQL).
• Experience with Java, JavaScript, XML.
• Knowledge of ITIL processes (incident, problem, change management).
• Strong communication and experience supporting an international user community.
• Shift flexibility and schedule adherence.

Responsibilities

• Provide L3 support for Sailpoint IdentityIQ, including troubleshooting and incident resolution.
• Ensure timely resolution of tickets/incidents within SLA's.
• Maintain documentation of support processes and knowledge articles.
• Continuously identify opportunities for process improvement and automation.
• Maintain documentation of support processes, knowledge articles, and procedures.
• Maintain dashboard reporting on performance, access reviews, and compliance activities.
• Collaborate closely with managed service team and other stakeholders to ensure operational excellence.

Skills

2+ years of hands-on experience with Sailpoint IdentityIQ

Understanding of Lifecycle events workflow

Strong analytical and problem-solving skills

Strong communication skills

XML

Active Directory

EntraID

LDAP

SQL

MSSQL

Strong communication

Shift flexibility

Education

Certification in Identity Security Engineer

Tools

Active Directory

SQL

Java

JavaScript

XML

ITIL processes

Java

JavaScript

XML

ITIL tooling

Job description

Job Description

• Provide L3 support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management.
• Ensure that all the tickets/incidents are resolved within committed SLA's.
• Ensure positive user-experience through clear communication and timely support.
• Continuously identify opportunities for process improvement and tasks automation.
• Maintain documentation of support processes, knowledge articles, and operational procedures.
• Maintain dashboard reporting on performance, access reviews, and compliance activities.
• Collaborate closely with managed service team and other stakeholders on a day‑to‑day basis to ensure operational excellence for our service.

Job Requirements

• 2+ years of hands‑on experience with Sailpoint IdentityIQ.
• Certification in Identity Security Engineer is an added advantage.
• Understanding of lifecycle events workflow (Joiner, Mover, Leaver and Rehire etc).
• Knowledge of directory services (Active Directory, EntraID and LDAP).
• Knowledge of database administration (SQL and MSSQL).
• Experience with technologies such as Java, JavaScript, XML.
• Knowledge of ITIL processes (incident, problem, change management).
• Strong analytical and problem‑solving skills.
• Strong communication skills and experience in supporting and collaborating with an international user community.
• Shift flexibility and schedule adherence are required for the position.