SaaS Tech Support Specialist — Client-Driven & Impactful

NightOwl Consulting; Philippines; On-site; PHP 446,000 - 558,000; Full time

Benefits offered by this job

Above market salary

HMO on Day 1 (principal + 2 dependents

Government-mandated benefits

Job summary

NightOwl Consulting is seeking a Technical Support Representative to address customer inquiries and resolve software-related issues. You will diagnose technical problems, provide clear guidance, and assist with onboarding and training on our products.

The role requires a strong technical aptitude, prior customer service experience in B2B SaaS or fintech, and excellent communication skills. Join our operations team to help improve our support efficiency and product feedback loop.

Qualifications

• Strong technical aptitude and quick learning of software products.
• Experience in a customer service role, preferably in a B2B SaaS or Fintech environment.
• Excellent problem-solving and attention to detail.
• Excellent verbal and written communication.
• Ability to work independently and in a team.
• Strong organizational skills and multitasking.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues reported by customers.
• Provide clear, step-by-step instructions to resolve software issues.
• Escalate complex problems to internal teams and follow up on resolutions.
• Document interactions and issues in the support system.
• Assist customers with onboarding and training on our software.
• Share customer feedback with product teams for improvements.
• Maintain up-to-date knowledge of our products and services.
• Contribute to support documentation and FAQs.

Skills

Technical aptitude

Customer service

B2B SaaS

Fintech

Problem-solving

Communication

Teamwork

Organization

HubSpot

Bachelor’s degree

Education

Bachelor’s degree or equivalent

Tools

HubSpot

Job description

NightOwl Consulting is seeking a Technical Support Representative to address customer inquiries and resolve software-related issues. You will diagnose technical problems, provide clear guidance, and assist with onboarding and training on our products.

The role requires a strong technical aptitude, prior customer service experience in B2B SaaS or fintech, and excellent communication skills. Join our operations team to help improve our support efficiency and product feedback loop.