RTA / WFM

TASQ Staffing Solutions; Mabalacat; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

TASQ Staffing Solutions in Mabalacat City, Central Luzon, Philippines is seeking a Workforce Analyst. The role supports workforce optimization through forecasting, scheduling, and real-time staffing adjustments in a hybrid setup (2-3x onsite weekly).

You will analyze performance data and collaborate with leaders to improve customer satisfaction and operational efficiency. The position emphasizes data-driven decision making and effective use of workforce management tools to align staffing with

Responsibilities

• Interpret, analyze, rate, and recommend ways to optimize the workforce to reduce overheads and improve customer satisfaction and experience.
• Gather and review information related to staff performance and customer issues to inform staffing decisions and operations improvements.
• Develop and manage accurate forecasting models to predict workforce needs.
• Create effective work schedules to maximize resource efficiency.
• Monitor real-time call volume and adjust staffing levels as necessary.
• Analyze historical data to improve forecasting accuracy and scheduling strategies.
• Prepare and distribute regular performance reports to management.
• Collaborate with team leaders to address workforce management issues.
• Utilize workforce management software to enhance resource planning.

Job description

Mabalacat City, Central Luzon, Philippines

Work Arrangement: Hybrid (2-3x/week onsite until further notice)

Responsibilities:

• The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.
• It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.
• Develop and manage accurate forecasting models to predict workforce needs.
  
• Create effective work schedules to maximize resource efficiency.
• Monitor real-time call volume and adjust staffing levels as necessary.
  
• Analyze historical data to improve forecasting accuracy and scheduling strategies.
• Prepare and distribute regular performance reports to management.
• Collaborate with team leaders to address workforce management issues.
• Utilize workforce management software to enhance resource planning.