Rostering and Workforce Manager | WFO

Cloudstaff Philippines Inc.; Pampanga; On-site; PHP 670,000 - 1,228,000; Full time

Benefits offered by this job

Employee Share Units

Cloudstaff Dream Points

Health and life insurance

Career advancement

Flexible leave credits

In-house psychiatrist

Lifeworks Mental Wellness EAP

Social Clubs & Interest Groups

Referral incentives

Company-provided PC/Laptop and fiber

Job summary

Cloudstaff Philippines Inc. in Angeles, Pampanga, is seeking a Rostering and Workforce Manager to oversee workforce planning and rostering, ensuring the right people, skills and capacity to meet client and operational needs.

You will lead demand forecasting, capacity management, and scheduling across teams, collaborating with Service Delivery, HR and other stakeholders to drive efficiency and compliance with relevant legislation.

Qualifications

• Proven experience in rostering and workforce management roles.
• Experience in end-to-end workforce coordination and demand forecasting.
• Strong knowledge of workforce planning principles and capacity management.
• Experience working in disability or community services sector is highly desirable.
• Sound knowledge of Australian employment legislation and SCHADS Award.
• Demonstrated leadership and stakeholder management abilities.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Forecast and plan workforce requirements based on client demand and operational needs.
• Develop and maintain staff rosters that meet operational and client requirements.
• Manage end-to-end coordination of contracted hours and workforce capacity.
• Prepare, generate, and distribute rosters and scheduling information to team members.
• Process staffing and roster variations in consultation with relevant managers.
• Monitor workforce capacity, utilisation, leave, training, and staffing requirements.
• Manage rostering issues in a timely manner and propose improvements.
• Work with Service Delivery to understand client needs and gaps.
• Ensure workforce skills and availability match client requirements.
• Support managers in identifying current and future workforce requirements.
• Maintain accurate workforce data and reporting.

Skills

Workforce planning

Rostering

Demand forecasting

Leadership

Stakeholder management

Analytical skills

Communication

Time management

Confidentiality

Job description

Login to View Salary

3-4 years

Any

JR-22176

Location: Angeles, Pampanga - Candidates should be within a 1-hour commute from the site under normal traffic conditions. Candidates who live more than 1 hour away will not be considered for the role.

Candidates must be available to work: Monday to Friday, with a fixed rostered schedule. Start and finish times may vary depending on the assigned roster, with shifts scheduled within the 6:00 AM - 5:00 PM PHT operating window.

Position Purpose

The Rostering and Workforce Manager is responsible for overseeing workforce planning and rostering to ensure the organisation has the right people, skills, and capacity to meet client and operational requirements.

This role is the key point of contact for workforce planning, demand forecasting, capacity management, and rostering. The role will coordinate workforce activities including team allocation, locations, training, leave planning, capacity forecasting, and workforce utilisation.

The Rostering and Workforce Manager will work closely with Service Delivery, HR, and other key stakeholders to ensure workforce requirements are met efficiently, accurately, and in accordance with best practice standards and relevant legislation.

Key Accountabilities / Duties

• Forecast and plan workforce requirements based on client demand, operational needs, and service delivery requirements.
• Develop and maintain effective staff rosters that meet operational and client requirements.
• Manage the end-to-end coordination of contracted hours and workforce capacity.
• Prepare, generate, and distribute rosters and scheduling information to team members.
• Process staffing and roster variations in consultation with relevant managers.
• Monitor workforce capacity, utilisation, leave, training, and staffing requirements.
• Manage and elevate rostering issues in a timely manner.
• Review rostering and scheduling practices, identify trends and areas for improvement, and recommend appropriate solutions.
• Work closely with the Service Delivery team to understand client requirements, workforce gaps, and changing service needs.
• Ensure workforce skills, experience, and availability are appropriately matched to client and operational requirements.
• Support managers in identifying current and future workforce requirements.
• Maintain accurate workforce data and ensure relevant systems and processes support data integrity and accessibility.
• Prepare and provide detailed workforce reports and insights to the Service Delivery and Executive teams as required.
• Monitor workforce performance and elevate performance concerns to the appropriate managers and HR.
• Support workforce improvement initiatives, monitoring, and reporting.
• Maintain and update workforce policies and procedures in line with organisational requirements and best practice.
• Coordinate workforce requirements by scheduling and assigning employees and following up on work outcomes.
• Ensure workforce training, learning, and development requirements are identified and appropriately managed.
• Work with the Service Delivery team to identify training gaps, development needs, and new training requirements.
• Maintain current knowledge of NDIS requirements, relevant legislation, and industry standards.
• Ensure rostering and workforce practices comply with applicable employment legislation and the SCHADS Award.
• Provide exceptional customer service to internal and external stakeholders at all levels.
• Perform other duties as reasonably requested by management.

Personal Attributes / Experience

• Proven experience as a Rostering and Workforce Manager, Workforce Planner, Rostering Coordinator, or similar role.
• Experience in end-to-end workforce coordination, rostering, leave planning, and demand forecasting.
• Strong understanding of workforce planning principles and capacity management.
• Experience working within the disability or community services sector is highly desirable.
• Sound knowledge of Australian employment legislation and the SCHADS Award.
• Demonstrated leadership and stakeholder management abilities.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Strong understanding of confidentiality and the importance of handling workforce and employee information appropriately.

Benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding on useful items like appliances, kitchenettes, etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals
• We set you up for success with a company-provided PC/Laptop and fiber internet connection