Growth & Business Operations Specialist

Jobs360; Cebu City; On-site; PHP 720,000 - 1,200,000; Full time

Benefits offered by this job

Day 1 HMO Coverage

Attendance Bonus

Fixed Weekends Off

Unlimited Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Engaging Monthly Events

Referral Incentives

Statutory Benefits

Job summary

Jobs360 is seeking a Growth & Business Operations Specialist to drive partnerships, lead generation, and process optimization within the disability services sector. You will coordinate onboarding, track referrals, and improve CRM-driven workflows across teams.

The role emphasizes relationship-building, data accuracy, and operational efficiency to support scalable growth and client outcomes.

Qualifications

• Experience in business development, growth, operations or process improvement.
• Strong understanding of CRM systems and digital workflow management.
• Excellent written and spoken English with Australian stakeholder communication is preferred.

Responsibilities

• Proactively identify and build relationships with NDIS providers and referral partners.
• Conduct outbound outreach to generate referral opportunities.
• Research new business development opportunities within NDIS and disability services.
• Qualify inbound enquiries based on needs and service requirements.
• Coordinate onboarding and transition of participants and referrals.
• Maintain accurate records of leads and activities for reporting.

Skills

CRM proficiency

Process improvement

Relationship building

Analytical skills

Tech affinity

Tools

ShiftCare

ClickUp

HubSpot

Salesforce

Monday.com

Zapier

Make

Job description

About the job Growth & Business Operations Specialist

Key Responsibilities

• Proactively identify and build relationships with NDIS Support Coordinators, Plan Managers, other NDIS providers, community organisations, and relevant referral partners across Western Australia.
• Conduct outbound calls, emails, and other professional outreach activities to generate referral opportunities.
• Research and identify new business development opportunities within the NDIS and disability services sector.
• Respond to inbound enquiries and qualify prospective participants based on their needs, location, funding, and service requirements.
• Follow up with prospective participants and referral partners to progress enquiries through the pipeline.
• Coordinate appointments, consultations, assessments, and onboarding activities.
• Maintain accurate records of leads, referrals, activities, outcomes, and follow-ups.
• Track the participant journey from initial enquiry through assessment, onboarding, and commencement of services.
• Provide regular reporting on lead generation, referral activity, conversion rates, and business development outcomes.

SOP & Process Development

• Develop, document, and maintain detailed Standard Operating Procedures (SOPs) across key business processes.
• Review existing workflows and identify gaps, inefficiencies, and opportunities for improvement.
• Develop clear and consistent procedures for:
  • Lead intake and enquiry management
  • Participant onboarding
  • Referral management
  • Service commencement
  • Internal handovers
  • Documentation and record keeping
  • Communication and follow-up
  • Ongoing service administration
• Ensure processes are documented clearly and consistently for team use.
• Help ensure procedures align with NDIS requirements, business policies, and compliance expectations.
• Regularly review and update SOPs as systems, processes, and business requirements change.

Technology, Systems & Automation

• Review and optimise the use of CRM, workflow, scheduling, communication, and other business software.
• Identify repetitive manual tasks that can be automated or streamlined.
• Set up and maintain digital forms, workflows, templates, tracking systems, and automated notifications.
• Improve the way information flows between systems and departments.
• Support the implementation and optimisation of CRM and other technology platforms.
• Develop automated follow-up processes for leads, referrals, appointments, and participant onboarding.
• Use technology and AI tools to improve productivity, communication, documentation, and workflow efficiency.
• Maintain accurate and well-organised digital records and databases.
• Train or support team members in adopting improved systems and processes where required.

Operational Support

• Work closely with the owners and administration team to identify operational issues and implement practical solutions.
• Coordinate with the Accounts & Administration Officer to ensure smooth handover of new participants and accurate billing information.
• Monitor workflow and ensure key tasks, follow-ups, and deadlines are not missed.
• Assist with preparing reports, dashboards, process documentation, and management updates.
• Support the business with other operational and growth initiatives as required.
• Proven experience in business development, growth, operations, process improvement, or a similar role.
• Experience proactively developing business relationships and generating leads or referrals.
• Strong understanding of CRM systems and digital workflow management.
• Demonstrated experience developing or improving SOPs, processes, and workflows.
• Strong technology skills and the ability to learn and optimise new software platforms quickly.
• Experience using automation tools, digital forms, CRM platforms, or workflow systems.
• Strong Microsoft 365 skills, including Excel, Outlook, Word, Teams, and SharePoint.
• Excellent written and spoken English with the ability to communicate professionally with Australian stakeholders.
• Strong analytical, organisational, and problem-solving skills.
• Ability to work independently, take ownership, and identify what needs to be improved without waiting for detailed instructions.
• Able to work Perth business hours.
• Previous experience within the NDIS, disability, healthcare, aged care, or community services sector.
• Existing relationships with NDIS Support Coordinators, Plan Managers, providers, or other referral partners.
• Experience with NDIS intake, participant onboarding, or service delivery processes.
• Experience using CRM platforms and workflow automation tools.
• Experience with platforms such as ShiftCare, ClickUp, HubSpot, Salesforce, Monday.com, Zapier, Make, or similar systems.
• Experience creating digital forms and automated workflows.
• Experience using AI tools such as ChatGPT or Claude to improve business processes and productivity.
• Previous experience working with Australian businesses or clients.

Personal Attributes

• Commercially minded – understands how relationships, referrals, and efficient processes contribute to business growth.
• Tech-savvy – naturally looks for better ways to use technology and automation.
• Proactive – identifies opportunities and takes action without requiring constant direction.
• Process-driven – enjoys creating structure, documentation, and repeatable workflows.
• Analytical – able to identify inefficiencies, investigate problems, and develop practical solutions.
• Relationship-focused – comfortable building professional relationships and communicating with referral partners.
• Highly organised – able to manage multiple priorities, projects, and follow-ups simultaneously.
• Adaptable – comfortable working in a growing business where processes and priorities may change.
• High integrity and discretion – understands the sensitivity of participant information and the responsibilities associated with NDIS services.

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Get a chance to earn ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays