Public Area Supervisor

Mandarin Oriental Hotel Group Limited; Manila; On-site; PHP 446,400 - 781,200; Full time

Benefits offered by this job

Learning & Development

MOstay programme

Health & colleague wellness benefits

Job summary

Mandarin Oriental Hotel Group Limited in Manila is seeking a Public Area Supervisor to lead pre-opening hygiene standards and guest-ready spaces in our upcoming luxury hotel.

You will oversee Public Area Attendants, coordinate with Front Office and Engineering, enforce SOPs, ensure spotless lobbies, corridors, and restrooms, and coach the team to deliver the brand’s exceptional service from day one.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or related field preferred.
• 2–4 years’ experience in Housekeeping or Public Area operations in a luxury hotel environment.
• Pre-opening experience is preferred.
• Strong attention to detail and cleanliness standards.
• Good communication and interpersonal skills.
• Leadership and team supervision skills.

Responsibilities

• Supervise Public Area Attendants, ensuring tasks are completed efficiently and to high standards.
• Oversee daily cleaning, maintenance, and presentation of all public areas and back-of-house spaces.
• Coordinate with Front Office, Engineering, F&B, and Security for seamless operations.
• Participate in pre-opening setup, SOP development, and mock operations.

Skills

Leadership and supervision

Team coordination

Communication skills

Attention to detail

Problem solving & adaptability

Organizational & time management

Education

Diploma or Bachelor's in Hospitality Management or related field

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Public Area Supervisor is responsible for overseeing the cleanliness, maintenance, and presentation of all public and back-of-house areas of the hotel, ensuring they meet the highest standards of luxury in line with Mandarin Oriental’s legendary service philosophy.

In a pre-opening environment, this role is critical in setting cleanliness standards, supporting operational readiness, and ensuring all areas are prepared to deliver a flawless first impression to guests.

Key Responsibilities

Public Area Operations

• Supervise the daily cleaning and upkeep of all public areas, including lobby, porte cochère, restaurants, corridors, function spaces, restrooms, spa, parking, and recreational areas
• Ensure all public and back-of-house areas are maintained to exceptional cleanliness and presentation standards
• Conduct regular inspections throughout the shift to ensure quality and adherence to brand standards
• Ensure timely response to cleaning requests, spills, and urgent maintenance needs

Guest Experience & Brand Standards

• Ensure all public spaces reflect Mandarin Oriental’s refined, elegant, and luxurious ambiance
• Uphold the brand’s philosophy of intuitive and anticipatory service
• Ensure discreet and efficient service delivery in guest-facing areas
• Handle guest feedback related to cleanliness and public areas promptly and professionally

Pre-Opening Responsibilities

• Participate in pre-opening setup, deep cleaning, and final preparation of all public areas
• Assist in developing and implementing Standard Operating Procedures (SOPs) for public area cleaning
• Take part in mock operations, inspections, and simulation exercises
• Assist in setting up schedules, routes, and cleaning plans for public area attendants

Team Leadership & Supervision

• Supervise Public Area Attendants, ensuring tasks are completed efficiently and to high standards
• Assign daily duties and monitor team productivity and performance
• Provide on-the-job training, coaching, and guidance to team members
• Ensure proper grooming, discipline, and adherence to hotel standards
• Foster a positive and team-oriented work environment

Cleaning Standards & Quality Control

• Ensure proper cleaning techniques, chemicals, and equipment are used
• Maintain high-quality standards for floors, carpets, furniture, fixtures, and glass surfaces
• Ensure washrooms are consistently clean, stocked, and well-maintained
• Monitor and maintain scent, ambiance, and overall guest perception of public spaces

Inventory & Supplies Control

• Monitor usage of cleaning supplies, chemicals, and equipment
• Ensure proper storage and handling of all housekeeping materials
• Maintain stock levels and report shortages or issues promptly
• Assist in inventory counts and cost control initiatives

Coordination & Communication

• Coordinate with Front Office, Engineering, F&B, and Security to ensure seamless operations
• Report maintenance issues and follow up with Engineering for timely resolution
• Communicate guest activity, events, and peak periods to ensure adequate coverage
• Participate in daily briefings and shift handovers

Safety, Hygiene & Compliance

• Ensure compliance with health, hygiene, and sanitation standards
• Monitor proper use and handling of cleaning chemicals and equipment
• Ensure adherence to safety procedures and emergency protocols
• Report accidents, hazards, or irregularities immediately

Qualifications & Experience

• Diploma or Bachelor’s degree in Hospitality Management or related field preferred
• Minimum of 2-4 years’ experience in Housekeeping or Public Area operations in a luxury hotel environment
• Previous supervisory experience is an advantage
• Pre-opening experience is preferred
• Strong attention to detail and cleanliness standards
• Good communication and interpersonal skills
• Strong attention to detail and quality mindset
• Leadership and team supervision skills
• Guest-focused service orientation
• Organizational and time management skills
• Problem-solving and adaptability
• Ability to work in a fast-paced, high-visibility environment

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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