Robotics Technical Support Specialist (UR & MiR)

Teradyne Philippines; Lapu-Lapu; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Additional language premium for bilngu

Job summary

Teradyne Philippines is seeking a technically skilled support professional to provide first-level assistance for UR cobots, MiR robots, and related software. You will diagnose hardware and software issues, guide customers through troubleshooting, and document resolutions in the ticketing system.

Qualifications include a technical degree and 1+ year of experience, with strong English communication. Willingness to work on-call and shifting schedules is required; familiarity with CRM tools like

Qualifications

• Bachelor’s degree in a technical field with at least 1 year of technical experience.
• Excellent verbal and written English communication skills.
• Experience in a technical support role is preferred.
• Familiarity with CRM or case management tools like Salesforce.

Responsibilities

• Provide first-level technical support for UR cobots, MiR robots, and related software.
• Diagnose hardware, software, and application issues using established tools.
• Guide customers through troubleshooting steps via phone, email, and case systems.
• Document issues, actions, and resolutions in the ticketing system.
• Create, update, and manage support cases per defined SLAs.
• Escalate complex issues to specialized teams per procedures.
• Collaborate with global support teams across time zones for case continuity.
• Monitor open cases and follow up to ensure timely resolution.
• Contribute to knowledge base improvements and internal docs.
• Participate in training to maintain proficiency across UR and MiR products.

Skills

Customer service

Communication

Problem solving

Time-zone collaboration

Education

Bachelor's degree in a technical field

Tools

Microsoft Office

CRM tools (Salesforce)

Job description

Teradyne Philippines is seeking a technically skilled support professional to provide first-level assistance for UR cobots, MiR robots, and related software. You will diagnose hardware and software issues, guide customers through troubleshooting, and document resolutions in the ticketing system.

Qualifications include a technical degree and 1+ year of experience, with strong English communication. Willingness to work on-call and shifting schedules is required; familiarity with CRM tools like