RN | Clinical Documentation Specialist (BPO)

iQor (Philippines), Inc.; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Job summary

iQor Philippines, Inc. is seeking a Licensed Nurse or clinical professional with BPO experience to review and assess medical records, organize clinical information, and prepare structured documentation in a corporate BPO setting.

The role emphasizes strong written and verbal communication, proficiency in medical documentation, and ability to coordinate with healthcare facilities via outbound calls. Training will be provided, and Philippine licensure is accepted.

Qualifications

• Must be a Licensed Nurse (RN) or equivalent licensed clinical professional.
• Active professional license is preferred.
• Previous BPO experience is required.
• Strong ability to read, interpret, and assess medical records at a clinical level.
• Excellent written communication skills, particularly in preparing clear and structured documentation.
• Experience with medical documentation, clinical chronologies, or medicolegal records is an advantage.
• Familiarity with document management platforms; Salesforce or SharePoint experience is a plus.
• Strong verbal communication skills and confidence in making outbound calls to medical facilities and clinical staff.

Responsibilities

• Review, interpret, and assess medical records to identify relevant clinical information.
• Analyze medical documentation and organize clinical details into clear and accurate summaries.
• Prepare structured cover letters based on clinical findings and medical records.
• Review clinical chronologies and other medical or medicolegal documentation.
• Coordinate with medical facilities and healthcare professionals through outbound calls to obtain or clarify medical information.
• Manage and organize documents using document management platforms.
• Ensure accuracy, completeness, and quality of all clinical documentation.

Skills

Clinical reading

Written communication

Verbal communication

Outbound calls

Document management

Quality documentation

Education

RN license

Philippine licensure accepted

Tools

Salesforce

SharePoint

Job description

iQor Philippines, Inc. is seeking a Licensed Nurse or clinical professional with BPO experience to review and assess medical records, organize clinical information, and prepare structured documentation in a corporate BPO setting.

The role emphasizes strong written and verbal communication, proficiency in medical documentation, and ability to coordinate with healthcare facilities via outbound calls. Training will be provided, and Philippine licensure is accepted.