Risk Officer / Financial Risk Ops

Gratitude Philippines; Manila; Presencial; PHP 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary Package

Quarterly Performance Bonus

HMO on Day 1 with free dependents

Descripción de la vacante

Gratitude Philippines is seeking a Risk Officer for Financial Risk Operations in Manila. The role focuses on identifying, assessing, and reporting risks across BPO/Shared Services with emphasis on banking risk and data privacy.

The candidate should have 5–6 years in risk, strong analytical skills, and experience in compliance and security activities. Cross-cultural awareness and stakeholder collaboration are essential.

Formación

• 5–6 years of risk officer experience in BPO/Shared Services.
• Banking risk experience.
• Proficient in Excel and PowerPoint.
• Strong analytical and problem-solving abilities.
• Excellent influencing and interpersonal skills.
• Strong cross-cultural awareness and sensitivity.
• Experience in compliance and security activities.
• Good understanding of operations and quality processes.
• Exposure in Voice/Collections LOB is a plus.

Responsabilidades

• Identify, assess, measure, manage, and report risks with remedial action plans.
• Oversee and ensure control measures across multiple lines of business.
• Implement and monitor compliance with contractual risk requirements.
• Investigate security incidents and support Ombuds investigations.
• Build relationships with stakeholders in customer organizations.
• Support ongoing personal development and skill enhancement.
• Guide risk management framework and business risk profile.
• Enforce policies to meet ISO 27001 and other standards.
• Maintain data privacy controls including PCI-DSS, SSAE, HIPAA.
• Participate in location crisis-management forums.
• Align with Practice Head priorities for location-level execution.

Conocimientos

Analytical skills

Interpersonal skills

Excel

PowerPoint

Cross-cultural awareness

Compliance knowledge

Educación

College degree

Herramientas

Excel

PowerPoint

Descripción del empleo

Risk Officer / Financial Risk Ops

UK Banking/ Financial

Qualifications

• Strong understanding of risk-management controls.
• College Graduate.
• At least 5–6 years of relevant working experience as a Risk Officer within the BPO/Shared Services industry.
• Banking risk experience.
• Excellent influencing and interpersonal skills.
• Proficient in Excel and PowerPoint.
• Demonstrates strong cross-cultural awareness and sensitivity.
• Prior experience in compliance and security-related activities is preferred.
• Strong analytical and creative problem-solving abilities, with the capability to identify alternatives where established procedures may not exist.
• Decisive, with the ability to consistently make sound judgment calls.
• Good understanding and hands-on experience in operations and quality processes.
• Good-to-have: Exposure in Voice/Collections LOB.
• Strong operational risk officer experience who would be able to manage first-line risks like RCA’s, operational risk events, risk assessments, etc.

Roles and Responsibilities

• Ensure that policies, processes, and standards are effectively established to identify, assess, measure, manage, and report risks, including systemic operational risks. This includes supporting the development and timely execution of robust remedial action plans.
• Provide oversight and ensure consistent implementation of control measures across multiple lines of business.
• Implement and monitor controls to ensure compliance with all contractual risk-related requirements and maintain operational effectiveness.
• Investigate security incidents and support Ombuds-related investigations, as needed.
• Build, develop, and maintain strong working relationships with key stakeholders within customer organizations, particularly those involved in risk functions.
• Demonstrate commitment to continuous personal development and skill enhancement.
• Serve as a key point of reference for the risk management framework and business risk profile, providing guidance and decisions where appropriate.
• Enforce policies and procedures necessary to meet ISO 27001 requirements, as well as other applicable standards, for existing accounts and proposed solutions for new business.
• Maintain a strong understanding of data privacy regulations and controls, including PCI-DSS, SSAE, and HIPAA.
• Actively participate in location crisis-management forums to update delivery leaders on ongoing situations, stay informed on evolving events, and highlight relevant risks as needed.
• Align with the strategic risk-management and operational-efficiency priorities defined by the Practice Head, ensuring cohesive execution at the location level.

We Offer

• Competitive Salary Package
• Quarterly Performance Bonus
• HMO on Day 1 with free dependents