Rights Protection Monitoring Lead

DataCentric; Muntinlupa; On-site; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Global Employee Assistance Programme

Calm and Reulay app

Office-first, on-site model

Job summary

DataCentric is seeking a Monitoring Lead, Rights Protection to oversee the day-to-day activities of the Monitoring Team within the Rights & Revenue Protection (RRP) function. The role combines strong organizational leadership with analytical rigor to ensure service delivery, quality and compliance.

You will coach and develop a team, manage priorities, and drive performance reporting across multiple regions.

Qualifications

• Minimum 3 years' experience in an operational, analytical, compliance, investigations, monitoring or related environment.
• Leadership, supervisory or team management experience preferred.
• Strong organizational, planning and resource management capabilities.
• Able to manage competing priorities within deadlines.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Experience developing reporting, metrics and performance management frameworks.
• Proficient in Microsoft Office applications, especially Excel and PowerPoint.

Responsibilities

• Lead, coach and develop a team of Monitoring Analysts.
• Manage day-to-day workload allocation and operational priorities.
• Develop and maintain team schedules for coverage and utilization.
• Monitor service delivery performance against objectives and timelines.
• Conduct QA reviews of outputs and reporting standards.
• Review escalations and guide operational decision-making.
• Produce management reporting, performance summaries and updates.
• Support onboarding, training and ongoing development of team members.
• Ensure adherence to internal policies, procedures and compliance.
• Identify opportunities to improve workflows, efficiency and effectiveness.
• Coordinate activities with colleagues across regions.
• Support planning for capacity, resourcing and service expansion.
• Act as primary contact for operational issues and team matters.
• Foster accountability, collaboration and continuous improvement.

Skills

People leadership

Analytical skills

Stakeholder management

Reporting & metrics

Process improvement

Tools

Excel

PowerPoint

Job description

DataCentric is seeking a Monitoring Lead, Rights Protection to oversee the day-to-day activities of the Monitoring Team within the Rights & Revenue Protection (RRP) function. The role combines strong organizational leadership with analytical rigor to ensure service delivery, quality and compliance.

You will coach and develop a team, manage priorities, and drive performance reporting across multiple regions.