Rights Monitoring Lead — Operational Excellence

Cari; Muntinlupa; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Office-first culture

Global team

Well-being apps (Calm & Reulay)

Job summary

Datacentric is seeking a Monitoring Lead, Rights Protection, to oversee the day-to-day activities of the Monitoring Team and ensure service delivery objectives, operational standards and quality expectations are consistently achieved. The role combines strong organisational and people-management skills with a disciplined, analytical approach to operational excellence and team development.

The successful candidate will coordinate with regional colleagues and stakeholders while supporting capacity

Qualifications

• Minimum 3 years' experience in operational, analytical, compliance, investigations, monitoring or related environment.
• Previous leadership, supervisory or team management experience preferred.
• Strong organisational, planning and resource management capabilities.
• Proven ability to manage competing priorities within a deadline-driven environment.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Experience developing reporting, metrics and performance management frameworks.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Comfortable operating within shift-based or continuously operating environments.
• Ability to coach, mentor and develop team members.
• Demonstrates sound judgement, professionalism and discretion.
• Strong commitment to quality, operational excellence and continuous improvement.

Responsibilities

• Lead, coach and develop a team of Monitoring Analysts.
• Manage day-to-day workload allocation and operational priorities.
• Develop and maintain team schedules to ensure appropriate coverage and resource utilisation.
• Monitor service delivery performance against established objectives and timelines.
• Conduct quality assurance reviews of team outputs and reporting standards.
• Review escalations and provide guidance on operational decision-making.
• Produce management reporting, performance summaries and operational updates.
• Support onboarding, training and ongoing development of team members.
• Ensure adherence to internal policies, procedures and compliance requirements.
• Identify opportunities to improve workflows, efficiency and operational effectiveness.
• Coordinate activities with colleagues and stakeholders across multiple regions.
• Support planning activities related to capacity, resourcing and service expansion.
• Act as the primary point of contact for operational issues and team-related matters.
• Foster a culture of accountability, collaboration and continuous improvement.

Skills

Leadership

Analytical thinking

Stakeholder management

Communication

Planning & resource management

Coaching/mentoring

Tools

Excel

PowerPoint

Job description

Datacentric is seeking a Monitoring Lead, Rights Protection, to oversee the day-to-day activities of the Monitoring Team and ensure service delivery objectives, operational standards and quality expectations are consistently achieved. The role combines strong organisational and people-management skills with a disciplined, analytical approach to operational excellence and team development.

The successful candidate will coordinate with regional colleagues and stakeholders while supporting capacity