Monitoring Team Lead, Rights Protection

Sportradar; Muntinlupa; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Global team

Well-being apps

Employee assistance program

Office on-site

Diversity groups

Job summary

Sportradar Philippines is seeking a Monitoring Lead in the Rights Protection team to oversee day-to-day activities of the Monitoring Team, ensuring service delivery objectives, standards and quality are consistently achieved.

The Team Lead will be responsible for team operational leadership, workload management, scheduling, quality assurance, reporting oversight and process improvement initiatives. This role requires a proactive leader with strong organisational and people-management skills.

Qualifications

• 3+ years in operational/analytical/compliance or monitoring roles.
• Leadership or supervisory experience preferred.
• Strong organizational, planning and resource management skills.
• Ability to manage competing priorities within deadlines.
• Excellent analytical and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience developing reporting, metrics and performance frameworks.
• Proficiency in Excel and PowerPoint.
• Comfortable in shift-based or continuous operating environments.
• Ability to coach and develop team members.

Responsibilities

• Lead, coach and develop a team of Monitoring Analysts.
• Manage day-to-day workload allocation and priorities.
• Develop and maintain team schedules for coverage and utilization.
• Monitor service delivery against objectives and timelines.
• Conduct QA reviews of outputs and reporting standards.
• Review escalations and guide operational decisions.
• Produce management reporting, performance summaries and updates.
• Support onboarding, training and ongoing development.
• Ensure adherence to policies, procedures and compliance.
• Identify opportunities to improve workflows and efficiency.
• Coordinate activities across regions and stakeholders.
• Support capacity planning, resourcing and expansion.
• Act as primary contact for operational issues and team matters.
• Foster accountability, collaboration and continuous improvement.

Skills

Team leadership

Operations management

Analysis

Problem solving

Stakeholder management

Microsoft Excel

Microsoft PowerPoint

Tools

Microsoft Office

Job description

We're the world’s leading sports technology company, at the intersection between sports and media. More than 1,700 sports federations, media outlets and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

OVERVIEW

Working within the Rights & Revenue Protection (RRP) team, the Monitoring Lead, Rights Protection will oversee the day-to-day activities of the Monitoring Team and ensure service delivery objectives, operational standards and quality expectations are consistently achieved.

The Team Lead will be responsible for team operational leadership, workload management, scheduling, quality assurance, reporting oversight and process improvement initiatives. This role requires a proactive leader capable of managing operational delivery while supporting the professional development of team members and contributing to the growth of the function.

The successful candidate will combine strong organisational and people-management skills with a disciplined, analytical approach to operational excellence.

THE CHALLENGE

• Lead, coach and develop a team of Monitoring Analysts.
• Manage day-to-day workload allocation and operational priorities.
• Develop and maintain team schedules to ensure appropriate coverage and resource utilisation.
• Monitor service delivery performance against established objectives and timelines.
• Conduct quality assurance reviews of team outputs and reporting standards.
• Review escalations and provide guidance on operational decision‑making.
• Produce management reporting, performance summaries and operational updates.
• Support onboarding, training and ongoing development of team members.
• Ensure adherence to internal policies, procedures and compliance requirements.
• Identify opportunities to improve workflows, efficiency and operational effectiveness.
• Coordinate activities with colleagues and stakeholders across multiple regions.
• Support planning activities related to capacity, resourcing and service expansion.
• Act as the primary point of contact for operational issues and team‑related matters.
• Foster a culture of accountability, collaboration and continuous improvement.

YOUR PROFILE

• Minimum 3 years' experience within an operational, analytical, compliance, investigations, monitoring or related environment.
• Previous leadership, supervisory or team management experience preferred.
• Strong organisational, planning and resource management capabilities.
• Proven ability to manage competing priorities within a deadline‑driven environment.
• Excellent analytical and problem‑solving skills.
• Strong communication and stakeholder management abilities.
• Experience developing reporting, metrics and performance management frameworks.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Comfortable operating within shift‑based or continuously operating environments.
• Ability to coach, mentor and develop team members.
• Demonstrates sound judgement, professionalism and discretion.
• Strong commitment to quality, operational excellence and continuous improvement.
• Interest in sports, media, technology or digital operations is advantageous.
• Willingness to work shift‑based schedules, including evenings, weekends and public holidays when required.

OUR OFFER:

A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding.

Flexibility to manage your workday and tasks with autonomy.

A balance of structure and autonomy to tackle your daily tasks.

Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.

Global Employee Assistance Programme.

Calm and Reulay app (leading well‑being apps designed to support focus, quality rest, mindfulness, and long term mental resilience).

While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office first business operating on a fully on‑site model, with team members working in the office five days a week to build relationships, exchange ideas, and grow together. Certain exemptions may apply depending on location — your local point of contact can provide further details.

Location

7th and 8th Floors of Axis Tower 1 in Northgate Cyberzone, Filinvest City, Alabang, Muntinlupa, Philippines