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Shore360 is hiring a Revenue Operations Specialist to own the systems, data and automation behind our sales and marketing engine. You’ll keep HubSpot clean, build workflows, and use AI tools to reduce manual work across regions.
You’ll report to the Head of Marketing and collaborate with sales, customer success and leadership. This role is strategic, proactive and cross‑functional, focusing on optimization, AI use, and scalable processes.
Shore360 is a 100% Australian-owned BPO firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.
MYBOS is building management software used by building managers, facility managers and strata teams to run their buildings day to day: work orders, assets, residents and compliance in one place. We're based in Sydney and growing in Australia, the US and Canada.
We're hiring a Revenue Operations Specialist to own the systems, data and automation behind our sales and marketing engine. You'll keep HubSpot clean and trusted, build the workflows that move leads to the right rep fast, and use AI tools to take manual work off the team's plate.
You'll report to the Head of Marketing and work closely with sales, customer success and leadership. Much of our stack is already in place. This role is about making it work harder: optimising what we have, fixing what slows the team down and adding AI where it saves real time.
This isn't an order-taker role. We want a strategic thinker who questions how things are done, spots what's missing and comes to us with recommendations, not just completed requests.
Own and optimise our existing HubSpot setup as the single source of truth: properties, pipelines, lifecycle stages, permissions and data hygiene, including finding and merging duplicate contacts, companies and deals
Review and optimise our existing workflows for lead routing, assignment, reassignment and follow-up across our regions
Make sure every lead gets followed up: track response times and untouched leads, flag gaps to sales managers, and keep records clean as they move through the pipeline
Test the free trial process end to end and make sure it's followed: every sign-up tracked in HubSpot, routed to the right rep and followed up on time
Map the white space in our markets, the accounts and buildings we're not yet working, and make sure every one is assigned to a sales rep
Refine lead scoring and MQL/SQL definitions with sales and marketing, then keep them honest
Build the best contact and account data in our industry: enrich and deduplicate it through Apollo, keep it synced with HubSpot, and make it the fuel for every campaign and sales outreach
Run outbound campaigns for sales: build target lists, set up sequences in Apollo and HubSpot, and track what converts
Own and optimise our calling system, JustCall: call lists, HubSpot sync and call reporting
Work with Customer Success on customer outreach: onboarding, adoption, renewal and upsell campaigns, plus the data to target them
Build a scalable channel and partnership process in HubSpot: partner records, referral tracking, attribution and reporting that holds up as we add more partners
Own and improve the proposal template system so reps can send accurate, on-brand proposals quickly
Find the manual work across sales and marketing and replace it with AI and automation: account research, enrichment, email drafting, call summaries and reporting
Own sales and marketing reporting: dashboards and regular reports on pipeline, conversion, follow-up and campaign performance, in plain terms leadership can act on
Connect HubSpot with tools like Microsoft Teams and Power Automate so the right people hear about the right events
Evaluate new tools, run trials and make clear recommendations on cost and fit
Document processes so the team can use the systems without needing you in the room
3+ years in RevOps, sales ops or marketing ops, ideally at a B2B SaaS company
Strong, hands‑on HubSpot experience: workflows, custom properties, reporting and data management (Admin certification a plus)
Practical experience using AI tools such as Claude, ChatGPT or AI features in your CRM to automate real work, not just experiments
Experience building AI agents or connecting AI tools to business systems (for example via APIs or MCP)
Hands‑on experience with Apollo: prospecting, enrichment, sequences and the HubSpot integration
A sharp eye for data quality and the patience to fix it at the source
Comfort scoping a problem, building the fix and shipping it without heavy direction
Basic SQL, Python or scripting
Experience supporting sales teams across multiple regions or time zones, including North America
Background in proptech, property management or facilities software
Experience with website visitor identification and intent data
Tertiary qualifications or equivalent experience
Good understanding of computer systems (hardware, software, and applications), mobile devices, and other tech products
Excellent problem‑solving and logical aptitude
Analytical Mindset
Excellent written and verbal communication skills
Understanding of networks, databases, and other technology
Work experience in technical writing of software documentation
You'll have real ownership from day one. We're moving from a sales‑led to a more product‑led model, and the systems you build will shape how we grow in Australia and North America. You'll work with a small team that moves quickly and is open to trying new tools.
HMO Coverage
Leave Credits provided
Join our Social Passion Clubs to connect with like‑minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
Silver Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
Hybrid
Work Schedule: Monday to Friday, 7:00 am to 4:00 pm