Retirement Plan Support Specialist (Remote/Hybrid)

Empower; Manila; On-site; PHP 260,000 - 420,000; Full time

Job summary

A leading financial services firm in Metro Manila seeks a Retirement Representative to assist customers with inquiries related to employer-sponsored retirement plans. Ideal candidates should possess an associate degree or equivalent experience and have a solid foundation in customer service. This position requires fluency in English, a flexible schedule, and the ability to work from home with reliable internet connectivity.

Qualifications

• 1 year of customer service experience in a financial service-related field preferred.
• Must be available to work from 8pm to 10am.
• FINRA fingerprinting required upon hire.

Responsibilities

• Answer incoming telephone inquiries regarding retirement plans.
• Assist participants with navigating the automated voice response system.
• Provide education regarding retirement readiness.

Skills

Customer service

English fluency

Education

Associate degree in business or related field

Job description

A leading financial services firm in Metro Manila seeks a Retirement Representative to assist customers with inquiries related to employer-sponsored retirement plans. Ideal candidates should possess an associate degree or equivalent experience and have a solid foundation in customer service. This position requires fluency in English, a flexible schedule, and the ability to work from home with reliable internet connectivity.