Retention Email Manager | gn | Copywriting, DTC, Klaviyo, Lifecycle | Remote

OKTOBER; Philippines; On-site; PHP 3,076,923 - 5,538,461; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Fully remote

Job summary

OKTOBER is seeking a growth-minded retention and copy PM to own 5-6 pod accounts under the Senior Retention Manager, while personally managing 1–2 accounts.

This fully remote role partners with the fastest-growing Shopify brands, requiring strong copywriting, data-driven decision making, and end-to-end client relationship ownership to turn insights into revenue.

Qualifications

• 2+ years hands-on Klaviyo experience.
• End-to-end client relationship ownership with minimal oversight.
• Strong copywriting with minimal guidance to nail brand voice.
• Ability to interpret data and translate it into concrete next steps.
• Agency background or 8fig+ DTC brand experience.

Responsibilities

• Own copywriting for the 5-6 pod accounts under the Senior Retention Manager.
• Support project management: status tracking, approvals, and day-to-day sequencing.
• Own retention roadmap & strategy for your own 1–2 accounts.
• Lead client calls and business reviews on your own accounts; review data/reports and craft next steps.

Skills

Klaviyo experience

Client relationship ownership

Copywriter

Data interpretation

Agency or 8fig+ DTC

Job description

We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers — and we're looking for someone ready to own more than just their own accounts.

Your mission: write the copy and run the project management for the 5-6 pod accounts owned by your Senior Retention Manager, while owning the day-to-day retention strategy for your own 1-2 accounts. Turning consistent delivery and confident account management into revenue, as you grow into full strategic ownership.

What you'll do:

• Own copywriting for the 5-6 pod accounts owned by your Senior Retention Manager based on the strategy they set
• Support project management across those accounts: status tracking, sending/chasing approvals, and day-to-day sequencing
• Own the retention roadmap & strategy for your own 1-2 accounts
• Lead client calls and business reviews on your own accounts, review data/reports, turn findings into concrete next steps

What we're looking for (non negotiable):

• 2+ years hands-on Klaviyo experience
• Comfortable owning a client relationship end-to-end - no senior chasing you for updates
• Strong copywriter who needs minimal guidance to nail brand voice
• Confident interpreting data yourself and translating it into next steps, not just reporting it upward
• Agency background or 8fig+ DTC brand experience

What you'll get:

• Competitive salary
• Generous paid time off
• Fully remote - work from wherever you do your best work
• Clear growth path into Senior Retention Manager
• Access to all tools, data, courses and coaches you need for being successful
• Direct access to founders of the fastest growing e-commerce brands worldwide

This is for you if:

• You want real ownership over your own accounts, with support when strategy gets tricky
• You take pride in copy and project management that never lets anything slip
• You're ready to be trusted with more responsibility than a typical mid-level role

This is not for you if:

• You want to hand off copy and PM work to someone else and focus only on strategy
• You need constant hand-holding

Speak soon