Retention Lead: Maximize Revenue & Delight (Remote)

ELVTR; Philippines; Remote; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Remote-first culture

Career growth opportunities

Health & Wellbeing benefits

Job summary

ELVTR is seeking an experienced Retention Manager to lead customer retention strategy for a remote-first environment serving global learners. You will protect customer relationships, minimize refunds, and drive long-term revenue while coordinating with Sales, Billing, Finance, and Operations to implement scalable retention solutions.

The role requires at least 3 years in retention or customer success, strong English communication, and a track record of recovering revenue with data-driven

Qualifications

• 3+ years in retention, customer success, or related leadership role.
• Excellent English communication, written and spoken.
• Proven experience supporting US market customers.
• Strong negotiation and revenue-recovery background.
• Data-driven with ability to analyze retention metrics.
• Comfortable leading and coaching a cross-functional team.

Responsibilities

• Own the customer retention process and manage refunds while maximizing revenue.
• Negotiate alternatives to refunds (credits, plans, transfers).
• Recover overdue payments and reduce defaults with Billing team.
• Analyze root causes of refunds and provide actionable insights.
• Develop and improve retention strategies, scripts, and workflows.
• Track key retention metrics and report to stakeholders.
• Coach retention team and ensure high-quality customer interactions.
• Collaborate with Sales, Finance, Product, and Customer Success.

Skills

Customer Retention

Retention Metrics

Negotiation

English Communication

Data Analysis

Leadership

Cross-functional Collaboration

Tools

HubSpot

Salesforce

Job description

ELVTR is seeking an experienced Retention Manager to lead customer retention strategy for a remote-first environment serving global learners. You will protect customer relationships, minimize refunds, and drive long-term revenue while coordinating with Sales, Billing, Finance, and Operations to implement scalable retention solutions.

The role requires at least 3 years in retention or customer success, strong English communication, and a track record of recovering revenue with data-driven