Retention and Loyalty Supervisor

Angkas (DBDOYC, Inc); Makati; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Free meals

Gym access

Job summary

Angkas (DBDOYC, Inc) in Manila is seeking a Retention & Loyalty Supervisor to build the analytics backbone for biker retention and earnings programs. You will lead a team of Operations Data Analysts, ensure data accuracy, and translate strategic priorities into actionable data projects.

You’ll collaborate with Product and Finance, monitor incentive spending, and present insights to senior stakeholders. The role offers hybrid work from the Manila hub or remote options and a path to influence

Qualifications

• Bachelor's degree in Business Administration, Data Analytics, Statistics, Finance, Economics, or a related field.
• 3–5 years of experience in operations, analytics, or business intelligence preferably within tech/ride-hailing/fintech/marketplace.
• Experience managing or supervising a team of analysts with coaching and KPI achievement.
• Strong proficiency in data analysis and reporting tools (Google Sheets, Excel, SQL, Tableau, Looker, or equivalent BI platforms).
• Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities.
• Experience translating business objectives into data-driven strategies, product briefs, or operational frameworks.
• Familiarity with CRM platforms or loyalty systems (Open Loyalty or similar is a plus).
• Excellent communication and stakeholder management skills to present data insights clearly to technical and non-technical audiences.

Responsibilities

• Lead, supervise, and develop Operations Data Analysts with clear KPIs and regular check-ins.
• Own the quality, accuracy, and timeliness of all data reports and financial outputs as final reviewer.
• Translate strategic priorities into analytical workstreams and data projects across Operations.
• Drive data-informed decisions by analyzing driver segmentation, churn, incentives, CLTV/CAC, and productivity.
• Monitor incentive spend, budget utilization, and commission program economics; flag variances.
• Act as escalation point for Analysts, coordinating with Product, Finance, and Data teams.
• Support planning, KPI scorecards, and presentations linking outputs to biker livelihoods.
• Handle additional related responsibilities as needed.

Skills

Data analysis

Team leadership

SQL

Tableau

Looker

Excel

Communication

KPI tracking

Education

Bachelor's degree in Business Administration, Data Analytics, Statistics, Finance, Economics, or related field

Tools

SQL

Tableau

Looker

Excel

Job description

Hey, mabuhay!

Thanks for dropping by. We know looking for the right gig can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousands of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our grand vision? To end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we’re looking for a Retention & Loyalty Supervisor

will play a crucial role in setting up the foundations in making this happen from ensuring that every data report, financial insight, and analytical output is accurate, timely, and actionable, to bridging the Retention & Loyalty Manager with the team's data, analytics, and financial functions. This role drives the intelligence layer that powers biker retention campaigns, incentive programs, and productivity initiatives — all working toward increasing national Completed Bookings and giving more bikers consistent, reliable earnings.

Where And How You Can Work

Our Manila hub is the heart of our operations, keeping millions of commuters and riders connected across the metro. We don't believe in micromanaging your route. We trust our team to choose the balance that empowers them and their squad to crush their goals. Whether you’re collaborating onsite, working remotely from your favorite coffee shop, or doing a mix of both — we provide the flexibility; you bring the drive.

Ready to change how the Philippines moves? Let’s get this show on the road green light!

What you'll be doing:

• Lead, supervise, and develop Operations Data Analysts — setting clear performance expectations, conducting regular check-ins, and ensuring each team member is on track to meet their individual KPI targets
• Own the overall quality, accuracy, and timeliness of all data reports and financial outputs produced by the team — serving as the final reviewer before insights and reports are escalated to the Retention & Loyalty Manager or senior stakeholders
• Translate the Retention & Loyalty Manager's strategic priorities into clear analytical workstreams, data projects, and financial models — coordinating task allocation across Operations to ensure efficient execution,
• Drive data-informed decision-making across the biker retention funnel by synthesizing insights from driver segmentation, churn analysis, incentive penetration tracking, CLTV/CAC modeling, and productivity reporting into cohesive strategic recommendations
• Monitor incentive spend, budget utilization, and commission program economics in coordination — flagging variances, optimizing spend efficiency, and ensuring all financial records are audit-ready and compliant
• Act as the primary point of escalation for Operation Data Analysts — resolving blockers, facilitating cross-functional coordination with Product, Finance, and the Data team, and representing the analytics cluster in team planning and review sessions
• Support the Retention & Loyalty Manager in team planning, KPI scorecard reviews, and senior stakeholder presentations preparing data packages, performance summaries, and strategic decks that clearly connect team outputs to national CB and biker livelihood outcomes
• Accept other associated responsibilities and projects as the need arises

Requirements

• Bachelor's degree in Business Administration, Data Analytics, Statistics, Finance, Economics, or a related field
• Minimum 3–5 years of experience in operations, analytics, or business intelligence preferably within a tech, ride-hailing, fintech, or marketplace company
• Proven experience managing or supervising a team of analysts, with demonstrated ability to coach, develop, and motivate direct reports toward KPI achievement
• Strong proficiency in data analysis and reporting tools (e.g., Google Sheets, Excel, SQL, Tableau, Looker, or equivalent BI platforms)
• Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities simultaneously
• Experience translating business objectives into data-driven strategies, product briefs, or operational frameworks
• Familiarity with CRM platforms, loyalty systems, or driver/customer lifecycle management (experience with Open Loyalty or similar platforms is a plus)
• Excellent communication and stakeholder management skills — able to present complex data insights to both technical and non-technical audiences clearly and concisely

Benefits

Why Join Angkas?

• Work your way – Enjoy flexibility and the freedom to thrive in your role.
• Work-life balance – Build a career without sacrificing your personal life.
• Free perks – Fuel up with free meals and stay active with gym access.
• Grow fast – Unlock career advancement and promotion opportunities.
• Get rewarded – Earn a competitive salary with opportunities for pay increases.
• Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.
• Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.
• Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.