Retention Analytics Product Analyst — Insurance (Remote)

Capgemini; Mexico; Hybrid; PHP 1,102,000 - 1,983,000; Full time

Benefits offered by this job

Private Health Insurance

Pension Plan

Flexible work arrangements

Training & Development

Job summary

Capgemini is seeking a data-driven professional for its Capgemini Mexico hub to drive customer retention analytics and reporting. The role focuses on data evaluation, market insights, and shaping product strategy in insurance-related offerings.

You will collaborate with cross-functional teams, conduct market research, and prepare monthly retention reports to support leadership decisions.

Qualifications

• Bachelor's degree in Analytics is required.
• 3–6 years of work experience in analytics or related field.
• Experience in Customer Retention processes is required.
• Experience in Insurance companies is preferred.
• Strong data analytics and product lifecycle understanding.
• Knowledge of market research, product strategy and agile development.

Responsibilities

• Obtain and evaluate data to support customer retention initiatives.
• Analyze information using data and support retention leader in monthly reports.

Skills

Data Analytics

Customer Retention

Product Strategy

Market Research

Communication

Project Management

Agile

Insurance Knowledge

Education

Bachelor's degree in Analytics

Tools

Power BI

Excel

PowerPoint

Job description

Capgemini is seeking a data-driven professional for its Capgemini Mexico hub to drive customer retention analytics and reporting. The role focuses on data evaluation, market insights, and shaping product strategy in insurance-related offerings.

You will collaborate with cross-functional teams, conduct market research, and prepare monthly retention reports to support leadership decisions.