Data Scientist, Predictive Analytics for CX

Capgemini; Mexico; Hybrid; PHP 6,086,000 - 8,521,000; Full time

Benefits offered by this job

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Flexible work arrangements

Job summary

Capgemini partners with a major US insurer to advance data-driven solutions across Contact Center, Workforce Management, and Customer Experience. A Data Scientist will leverage SQL, Python, and ML to build predictive models addressing real business challenges and deliver measurable impact.

You will collaborate with stakeholders to identify opportunities, develop data-driven solutions, and communicate insights to both technical and non-technical audiences, driving value across the organization.

Qualifications

• Bachelor's degree in a related field.
• Strong experience with SQL and data analysis on large datasets.
• Strong proficiency in Python for data science and model development.
• Experience developing and implementing predictive models and ML solutions.
• Knowledge of supervised learning techniques and classification models.
• Experience with forecasting methodologies and predictive analytics.
• Ability to translate business problems into analytical solutions.
• Strong communication skills and stakeholder management.

Responsibilities

• Develop, deploy, and maintain predictive and ML models.
• Collaborate with stakeholders to identify business challenges and solutions.
• Support Customer Retention, Routing, and Customer Experience optimization.
• Enhance forecasting capabilities for Contact Center operations.
• Identify data sources to improve business outcomes.
• Communicate findings to technical and non-technical audiences.
• Drive measurable business impact through analytics solutions.

Skills

SQL

Python

Machine Learning

Communication skills

Problem Solving

Descriptive Statistics

Hypothesis Testing

Education

Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Engineering, or a related field

Tools

Databricks

Microsoft Suite

Github

Job description

Capgemini partners with a major US insurer to advance data-driven solutions across Contact Center, Workforce Management, and Customer Experience. A Data Scientist will leverage SQL, Python, and ML to build predictive models addressing real business challenges and deliver measurable impact.

You will collaborate with stakeholders to identify opportunities, develop data-driven solutions, and communicate insights to both technical and non-technical audiences, driving value across the organization.