Retail Training Manager

UpSkill MNL, Inc.; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

UpSkill MNL, Inc. is seeking an experienced professional for a 12-month project-based role within retail operations and floor coaching. You will drive customer service excellence, oversee sales performance, and mentor store teams across assigned regions.

Hands-on with retail systems (POs, inventory, analytics) and knowledge of hardware and home improvement products are a plus; strong communication and coaching skills are essential.

Qualifications

• Bachelor's degree in business, retail management, education, or a related field.
• 5+ years in retail operations.
• Proven customer service and sales performance.
• Hands-on with retail systems: POs, inventory, analytics.
• Knowledge of hardware and home improvement is a plus.
• Experience coaching or training on the floor.

Skills

Customer service

Sales performance

Team coaching

Education

Bachelor's degree in business / related field

Tools

POS systems

Inventory tracking

Sales analytics

Job description

Qualifications:

• Bachelor's degree in business, retail management, education, or a related field.
• Minimum of 5 years of experience in retail Operations
• Proven track record in customer service, sales performance, and team coaching
• Hands-on experience with retail systems such as POs, inventory tracking, and sales analytics
• Strong working knowledge of hardware, tools, building materials, and home improvement projects is a plus.
• Prior experience delivering on-the-floor coaching or training is highly preferred.

Contract type: Project-based (1 year)

Salary is negotiable.

This is for manpower pooling.

Area Assignment: National Capital Region

Job Type: Fixed term

Contract length: 12 months